Customer Service
Customer Service Center

Passes, Lost and Found, Information
Tower City Rapid Station
Cleveland, OH 44113
Phone: 216-781-4851
Fax: 216-781-4484
TTY/TDD: 216-781-4757
Hours: 7:00am - 6:00pm Monday-Friday

ADA Certification, Senior ID Cards
Main Office
1240 W 6th Street
216-566-5285
Hours: 8:00am - 5:00pm Monday-Friday


What is available at the Customer Service Center?

• Bus and rapid transit schedule information
• Discount pass and farecard sales
• Timetables and service brochures
• System route maps
• Lost and found information
• ADA registration and transit ID cards for senior citizens and persons with disabilities
• Complaints, commendations and suggestions
• Fare card and pass sales outlet information

Customers may purchase passes and farecards at the newly-renovated "satellite" customer service center in the rotunda of the Tower City Rapid Station between the Red and Blue/Green/Waterfront line entrance/exit locations.

The other Customer Service Center is located on the first floor of the RTA Main Office Building, where staff members help customers with ADA and Senior Citizen-related requests, as well as overseeing the processing of the newly-mandated functional testing program.

For complaints, commendations and suggestions, call 216-566-5227 or use our Online Feedback Form.