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Customer Service
Customer Service Center
Passes, Lost and Found, Information
Tower City Rapid Station
Cleveland, OH 44113
Phone: 216-781-4851
Fax: 216-781-4484
TTY/TDD: 216-781-4757
Hours: 7:00am - 6:00pm Monday-Friday
ADA Certification, Senior ID Cards
Main Office
1240 W 6th Street
216-566-5285
Hours: 8:00am - 5:00pm Monday-Friday
What is available at the Customer Service Center?
- Bus and rapid transit schedule information
- Discount pass and farecard sales
- Timetables and service brochures
- System route maps
- Lost and found information
- ADA registration and transit ID cards for senior citizens and persons with disabilities
- Complaints, commendations and suggestions
- Fare card and pass sales outlet information
The other Customer Service Center is located on the first floor of the RTA Main Office Building, where staff members help customers with ADA and Senior Citizen-related requests, as well as overseeing the processing of the newly-mandated functional testing program.
For complaints, commendations and suggestions, call 216-566-5227 or use our Online Feedback Form.
