1. Please let us know how you currently use RTA.

2. Please rate each of the following possible fare structure goals using a scale of 1 to 5.

a. The most important factors should receive a “5” while those with no or little importance should receive “1”.

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Different fare products and prices should be easy to understand.
Fares should be affordable for most riders.
Fares should be affordable for families with children.
The fare products I want should be available at a convenient location.
The fare products I want should be available on my mobile device.
Premium services such as Park and Ride should cost more than regular bus.
When getting on the bus, fare payment should be fast so people can get on quickly.
Riders should be able to use RTA fare products to pay at other transit agencies.
Riders should be able to use RTA fare products to pay for other transportation services, such as bikeshare, scooters, or ride- and car-sharing.

b. Please rate how well the RTA’s current fare structure achieves this goal using “5” where the RTA does well and “1” where the RTA does not do well.

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Different fare products and prices should be easy to understand.
Fares should be affordable for most riders.
Fares should be affordable for families with children.
The fare products I want should be available at a convenient location.
The fare products I want should be available on my mobile device.
Premium services such as Park and Ride should cost more than regular bus.
When getting on the bus, fare payment should be fast so people can get on quickly.
Riders should be able to use RTA fare products to pay at other transit agencies.
Riders should be able to use RTA fare products to pay for other transportation services, such as bikeshare, scooters, or ride- and car-sharing.

3. We know that not everyone can pay for fares online, or with a credit card or smartphone. Please help us to under stand your ability to potentially pay for fares in different ways.

YesNo
I have a smartphone with internet access.
I have a credit card.
I have internet access at home.

4. RTA’s goal is – and always will be – to provide as much first-class transportation service as possible with the revenues we generate. RTA can respond to major changes in state or federal support, or local tax revenues, by changing service levels and/or changing fares. Please let us know how you think we should balance service and fares.

5. Demographic information

6. Please share any additional thoughts you may have on how RTA should address fares.