Transit Fare Study – May 2019 Survey | Greater Cleveland Regional Transit Authority

1. Please let us know how you currently use RTA.

a. On average, how many days per week do you use RTA?

b. On a day you use RTA, how do you usually ride?

One 1-way trip

Two 1-way trips (round trip)

More than two 1-way trips

c. On a day you use RTA, do you usually need to transfer between RTA vehicles (buses or trains)?

Yes

No

d. How do you normally pay on RTA? (Check all that apply)

Other way you normally pay on RTA

e. Did you receive any of the following special fare discounts when traveling on RTA? (Check all that apply)

Received other special fare discounts

2. Please rate each of the following possible fare structure goals using a scale of 1 to 5.

a. The most important factors should receive a “5” while those with no or little importance should receive “1”.

2a. Fare Structure Goals - Importance

	1	2	3	4	5
Different fare products and prices should be easy to understand.	Different fare products and prices should be easy to understand. - 1	Different fare products and prices should be easy to understand. - 2	Different fare products and prices should be easy to understand. - 3	Different fare products and prices should be easy to understand. - 4	Different fare products and prices should be easy to understand. - 5
Fares should be affordable for most riders.	Fares should be affordable for most riders. - 1	Fares should be affordable for most riders. - 2	Fares should be affordable for most riders. - 3	Fares should be affordable for most riders. - 4	Fares should be affordable for most riders. - 5
Fares should be affordable for families with children.	Fares should be affordable for families with children. - 1	Fares should be affordable for families with children. - 2	Fares should be affordable for families with children. - 3	Fares should be affordable for families with children. - 4	Fares should be affordable for families with children. - 5
The fare products I want should be available at a convenient location.	The fare products I want should be available at a convenient location. - 1	The fare products I want should be available at a convenient location. - 2	The fare products I want should be available at a convenient location. - 3	The fare products I want should be available at a convenient location. - 4	The fare products I want should be available at a convenient location. - 5
The fare products I want should be available on my mobile device.	The fare products I want should be available on my mobile device. - 1	The fare products I want should be available on my mobile device. - 2	The fare products I want should be available on my mobile device. - 3	The fare products I want should be available on my mobile device. - 4	The fare products I want should be available on my mobile device. - 5
Premium services such as Park and Ride should cost more than regular bus.	Premium services such as Park and Ride should cost more than regular bus. - 1	Premium services such as Park and Ride should cost more than regular bus. - 2	Premium services such as Park and Ride should cost more than regular bus. - 3	Premium services such as Park and Ride should cost more than regular bus. - 4	Premium services such as Park and Ride should cost more than regular bus. - 5
When getting on the bus, fare payment should be fast so people can get on quickly.	When getting on the bus, fare payment should be fast so people can get on quickly. - 1	When getting on the bus, fare payment should be fast so people can get on quickly. - 2	When getting on the bus, fare payment should be fast so people can get on quickly. - 3	When getting on the bus, fare payment should be fast so people can get on quickly. - 4	When getting on the bus, fare payment should be fast so people can get on quickly. - 5
Riders should be able to use RTA fare products to pay at other transit agencies.	Riders should be able to use RTA fare products to pay at other transit agencies. - 1	Riders should be able to use RTA fare products to pay at other transit agencies. - 2	Riders should be able to use RTA fare products to pay at other transit agencies. - 3	Riders should be able to use RTA fare products to pay at other transit agencies. - 4	Riders should be able to use RTA fare products to pay at other transit agencies. - 5
Riders should be able to use RTA fare products to pay for other transportation services, such as bikeshare, scooters, or ride- and car-sharing.	Riders should be able to use RTA fare products to pay for other transportation services, such as bikeshare, scooters, or ride- and car-sharing. - 1	Riders should be able to use RTA fare products to pay for other transportation services, such as bikeshare, scooters, or ride- and car-sharing. - 2	Riders should be able to use RTA fare products to pay for other transportation services, such as bikeshare, scooters, or ride- and car-sharing. - 3	Riders should be able to use RTA fare products to pay for other transportation services, such as bikeshare, scooters, or ride- and car-sharing. - 4	Riders should be able to use RTA fare products to pay for other transportation services, such as bikeshare, scooters, or ride- and car-sharing. - 5

b. Please rate how well the RTA’s current fare structure achieves this goal using “5” where the RTA does well and “1” where the RTA does not do well.

2b. Fare Structure Goals - How well met

	1	2	3	4	5
Different fare products and prices should be easy to understand.	Different fare products and prices should be easy to understand. - 1	Different fare products and prices should be easy to understand. - 2	Different fare products and prices should be easy to understand. - 3	Different fare products and prices should be easy to understand. - 4	Different fare products and prices should be easy to understand. - 5
Fares should be affordable for most riders.	Fares should be affordable for most riders. - 1	Fares should be affordable for most riders. - 2	Fares should be affordable for most riders. - 3	Fares should be affordable for most riders. - 4	Fares should be affordable for most riders. - 5
Fares should be affordable for families with children.	Fares should be affordable for families with children. - 1	Fares should be affordable for families with children. - 2	Fares should be affordable for families with children. - 3	Fares should be affordable for families with children. - 4	Fares should be affordable for families with children. - 5
The fare products I want should be available at a convenient location.	The fare products I want should be available at a convenient location. - 1	The fare products I want should be available at a convenient location. - 2	The fare products I want should be available at a convenient location. - 3	The fare products I want should be available at a convenient location. - 4	The fare products I want should be available at a convenient location. - 5
The fare products I want should be available on my mobile device.	The fare products I want should be available on my mobile device. - 1	The fare products I want should be available on my mobile device. - 2	The fare products I want should be available on my mobile device. - 3	The fare products I want should be available on my mobile device. - 4	The fare products I want should be available on my mobile device. - 5
Premium services such as Park and Ride should cost more than regular bus.	Premium services such as Park and Ride should cost more than regular bus. - 1	Premium services such as Park and Ride should cost more than regular bus. - 2	Premium services such as Park and Ride should cost more than regular bus. - 3	Premium services such as Park and Ride should cost more than regular bus. - 4	Premium services such as Park and Ride should cost more than regular bus. - 5
When getting on the bus, fare payment should be fast so people can get on quickly.	When getting on the bus, fare payment should be fast so people can get on quickly. - 1	When getting on the bus, fare payment should be fast so people can get on quickly. - 2	When getting on the bus, fare payment should be fast so people can get on quickly. - 3	When getting on the bus, fare payment should be fast so people can get on quickly. - 4	When getting on the bus, fare payment should be fast so people can get on quickly. - 5
Riders should be able to use RTA fare products to pay at other transit agencies.	Riders should be able to use RTA fare products to pay at other transit agencies. - 1	Riders should be able to use RTA fare products to pay at other transit agencies. - 2	Riders should be able to use RTA fare products to pay at other transit agencies. - 3	Riders should be able to use RTA fare products to pay at other transit agencies. - 4	Riders should be able to use RTA fare products to pay at other transit agencies. - 5
Riders should be able to use RTA fare products to pay for other transportation services, such as bikeshare, scooters, or ride- and car-sharing.	Riders should be able to use RTA fare products to pay for other transportation services, such as bikeshare, scooters, or ride- and car-sharing. - 1	Riders should be able to use RTA fare products to pay for other transportation services, such as bikeshare, scooters, or ride- and car-sharing. - 2	Riders should be able to use RTA fare products to pay for other transportation services, such as bikeshare, scooters, or ride- and car-sharing. - 3	Riders should be able to use RTA fare products to pay for other transportation services, such as bikeshare, scooters, or ride- and car-sharing. - 4	Riders should be able to use RTA fare products to pay for other transportation services, such as bikeshare, scooters, or ride- and car-sharing. - 5

3. We know that not everyone can pay for fares online, or with a credit card or smartphone. Please help us to under stand your ability to potentially pay for fares in different ways.

3. Understand your ability to potentially pay for fares in different ways

	Yes	No
I have a smartphone with internet access.	I have a smartphone with internet access. - Yes	I have a smartphone with internet access. - No
I have a credit card.	I have a credit card. - Yes	I have a credit card. - No
I have internet access at home.	I have internet access at home. - Yes	I have internet access at home. - No

4. RTA’s goal is – and always will be – to provide as much first-class transportation service as possible with the revenues we generate. RTA can respond to major changes in state or federal support, or local tax revenues, by changing service levels and/or changing fares. Please let us know how you think we should balance service and fares.

a. If RTA were to receive more funding, how should RTA use those funds?

b. If RTA were to receive less funding, what should RTA do?

5. Demographic information

a. What is your home Zip Code?

b. How many cars does your household have access to?

0

1

2

3 or more

c. How many adults are there in your household?

0

1

2

3 or more

d. What is your race or ethnicity?

White or Caucasian

Black or African American

Hispanic or Latino

Asian or Asian American

American Indian or Alaska Native

Native Hawaiian or other Pacific Islander

Multiracial or another race

Other

Prefer not to answer

Specify other race or ethnicity

e. Which category best describes your TOTAL ANNUAL HOUSEHOLD INCOME before taxes?

6. Please share any additional thoughts you may have on how RTA should address fares.

6. Additional thoughts

Greater Cleveland Regional Transit Authority

Home

Schedules & Maps

Riding RTA

About RTA

Doing Business

Work For Us

Transit Fare Study – May 2019 Survey

1. Please let us know how you currently use RTA.

2. Please rate each of the following possible fare structure goals using a scale of 1 to 5.

3. We know that not everyone can pay for fares online, or with a credit card or smartphone. Please help us to under stand your ability to potentially pay for fares in different ways.

5. Demographic information

6. Please share any additional thoughts you may have on how RTA should address fares.