The Greater Cleveland Regional Transit Authority (hereinafter the Authority or RTA) is committed to providing equality of opportunity for employees, vendors and customers and to complying with all appropriate Federal and State laws, rules and regulations pertaining to the treatment of minorities, women, disabled persons, and Vietnam-era veterans in all facets of the Authority’s activities. With regard to Title VI, RTA is equally committed to:

• Ensuring any federally-funded transit-related benefits and services are made available and are equitably distributed without regard to race, color or national origin;
• Ensuring that the level and quality of transit services provide equal access and mobility for any person without regard to race, color, or national origin;
• Ensuring that opportunities to participate in the transit planning and decision-making processes are provided to persons without regard to race, color, or national origin;
• Ensuring that decisions on the location of transit services and facilities are made without regard to race, color or national origin; and
• Ensuring that corrective and remedial action is taken to prevent discriminatory treatment of any beneficiary based on race, color, or national origin.

If you feel you have been discriminated against based on one of the above characteristics, you have the right to file a complaint. For more information on your rights, or to file a complaint, you can do the following:

• Download the form and mail it to;

  GCRTA
  Attn: Office of Equal Opportunity
  1240 West 6th Street
  Cleveland, Ohio 44113-1302
  or fax it to (216) 781-4250

• Call Customer Service at (216) 566-5100 to verbally start the complaint process.
• Come to our administrative offices located at 1240 West 6th Street, Cleveland, Ohio 44113-1302 and request a complaint form.

You may also file a complaint directly with the Department of Transportation by contacting:

U. S. Dept. of Transportation
Federal Transit Administration
1200 New Jersey Ave., S.E.
Washington, D.C. 20590
866-377-8624
202-366-4043
800-877-8339 (TTY)