Riders at a public meeting

RTA schedules 14 public meetings to discuss budget proposals

From March 21-April 6, RTA has scheduled 14 public meetings to gather comments from customers on a number of important budget-related issues. Read more about the proposals, the meeting dates, and the venues.

April 4-May 1: Let us hear from you! Please take brief on-line survey

Do you ride RTA's HealthLine, trolleys or buses? If so, RTA asks you to take a brief on-line survey between April 4 and May 1, examining your customer satisfaction as a bus rider.

This is the fourth year that RTA is participating in a nationwide research program with the American Bus Benchmarking Group (ABBG). RTA and 19 other like-sized transit systems measure customer satisfaction with bus service.

This opportunity provides RTA with a measure of customer service, identifies areas in need of improvement, and allows it to be compared to the performance of other agencies.

Customer satisfaction is key to RTA’s mission: To provide safe, reliable, clean and courteous public transportation. Past surveys have given RTA valuable feedback.

  • Overall satisfaction continues to increase. In 2015, more than 70 percent of respondents were either satisfied or very satisfied -- a 19 percent increase over the first three years.
  • Safety and clean indicators have improved.
  • Improved RTA’s standing compared to other transit authorities.
  • Most respondents used the bus for work-related trips.

RTA appreciates your feedback. A large number of responses, from all segments of the ridership base, will make the survey even more valuable. Please take the survey.

Timetables change twice this month

Because of track upgrade work, timetables change on two dates this month.

April 10: A new timetable for the Blue and Green lines, and a temporary Red Line timetable, take effect.

April 24: As part of the spring quarterly service change, these timetables will change -- the Cleveland State Line, Red Line, 1, 3, 5, 9, 10, 11, 14, 15, 16, 19, 20, 21, 25, 26, 28-28A, 30, 35, 37, 38, 45, 48-48A, 49, 51, 53F, 68, 75, 77F, 78, 79A-B, 81, 83, 86, 135, 246 and 251.

To better coordinate and communicate the service that operates in the West 25th Corridor, RTA is merging routes 20, 35 and 51 into one route: 51-A-B-C West 25.

  • The 51 will operate to/from Strongsville.
  • The 51A will operate to/from the Parma Transit Center and replace the 20.
  • The 51B will operate to/from Broadview Heights and the 51C will operate to/from Garfield Commons. These two branches will replace the 35.
  • All trips will use the Detroit-Superior Bridge.

Other routes have significant changes

  • The 21 will be discontinued. Customers can use the realigned 45.
  • The 135 will be renumbered as the 53F, with a new downtown alignment.
  • Downtown alignments change on the 3, 14, 15, 19, 38, and 251.
  • While the downtown alignments of the 45 and 81 are not changing, there are changes to a popular stop on each route:
    • The southbound 45 will stop at Superior & W 3 instead of Superior & W 6.
    • The westbound 81 will stop at Superior & W 6 instead of Superior & W 3.

April 10-23: Buses replace Red Line trains between two stations

RTA crews need to close part of the Red Line this month to complete a major track upgrade between two rail stations. The work will affect customers using Rapid Stations at the Airport, Brookpark, Puritas, West Park, Triskett and West 117th Street.

From Sunday, April 10, through Saturday, April 23, buses will replace trains between the Triskett Station and the West Boulevard-Cudell Station.

Eastbound: Riders will get off the train at the Triskett Station, ride a 66R bus to the West Boulevard-Cudell Station, and complete their train ride.

Westbound: Riders will get off the train at the West Boulevard-Cudell Station, ride a 66R bus to the Triskett Station, and complete their train ride.

Initially, you may want to add extra time to your commute time, and then adjust it to what you experience each day. Times may vary, depending on when you travel.

Rail service will operate every 15 minutes between Cleveland Hopkins International Airport and Triskett, and again between West Boulevard and the Louis Stokes Station at Windermere.

Through April 10: Ride RTA to Cleveland International Film Festival

Through April 10, the Cleveland International Film Festival continues its run at the Tower City Cinemas. All Rapid lines provide direct service to Tower City, so you never have to go outside to see the films of your choice.

More than 100,000 people attended last year’s event, and an estimated 1/3 of them rode RTA. Rapid lines operate seven days a week until around midnight. Riding the Rapid is the best way to avoid the construction work Downtown.

The Tower City Cinemas are also served by the HealthLine 24/7, and by trolleys until 11 p.m., seven days a week.

For on-line ticket sales, use the code “RTA” to receive $2 off each ticket purchased.

April 4: Play ball! Cleveland Indians open season

The Cleveland Indians play 81 home games in 2016, and RTA offers the most convenient, comfortable and direct transportation to each of them.

Consider this:

  • There is an accident on I-90 West, and you sit in traffic for an hour. Strike 1!
  • You get stuck in a construction zone Downtown. Strike 2!
  • You pay $20 to park your car far from Progressive Field. Strike 3, you’re out!

Are we having fun yet? Taking RTA would have eliminated all 3 strikes, and you could start the season with a clean slate – just like the Indians are.

The home opener vs. the Boston Red Sox begins at 4:10 p.m. on Monday, April 4. Because of Opening Day festivities, fans are asked to be at Progressive Field two hours before the game begins. The game has been sold out.

A block party next to Progressive Field is being planned.

Your recipe for a great day:

  • Park for free at a Rapid Station. Be sure to park legally, or you may be ticketed and towed.
  • Buy an All-Day Pass – it’s good until 3 a.m. the next day.
  • Ride the Rapid to the Tower City Station, and stroll down the 1,000 foot Walkway to just inside Quicken Loans Arena. From there, it is a short walk outside to the ballpark.

You can also ride the HealthLine down Euclid Avenue to Public Square OR park in the Municipal Parking lot, and ride the Waterfront Line from the South Harbor Station to the Tower City Station to reach Progressive Field.

April is here: It's time for biking again

Transit and bicycles – two environmentally friendly modes of transportation – make a beautiful marriage in RTA’s Rack-N-Roll program. More than 50,000 persons a year combine the two for commuting and recreation.

RTA is pleased to support the Cleveland biking community.

In 2008, when the HealthLine construction was completed, RTA opened a bike lane on either side of Euclid Avenue, from Cleveland State University to University Circle.

In 2014, RTA spent $250,000 to add three-unit bike racks to 430 buses.

RTA wants every bicyclist – and transit customer -- to ride safely. A Web page combines safety tips with how to use Rack-N-Roll. Different modes of transit and different venues have varied rules. Learn about your bike and:

  • • Park-and-Ride buses
  • • The HealthLine
  • • Standard buses
  • • Rapid cars
  • • Rapid Stations
  • • Cleveland Hopkins International Airport
  • • The Tower City Station

The page also has information on area bike paths.

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