On the afternoon of May 5, 2021, a young woman came to the Customer Service Information Desk and asked the Customer Service Staff Member, Travis if she could use our work phone to call her mother. This is not a normal request, so Travis talked to his Supervisor, Zakiya, to make sure this was ok. As Zakiya observed the young woman, she felt something did not seem quite right.

Transit Police welcomes its new chief, Deirdre Jones. Learn more about her and her vision for the department.

Despite the statewide mask mandate being lifted on June 2nd, GCRTA still requires all passengers aboard buses, trains, or at stations to wear a mask.

The Centers for Disease Control and Prevention (CDC) and the Transportation Security Administration (TSA) along with the U.S. Department of Transportation are requiring masks to be worn on all forms of public transportation, in addition to hubs such as airports and stations.

The train car known as HRV 339 picked up its first passenger on August 20, 1985. HRV 339 carried millions of riders over its 36 years in service, until mechanical and structural problems landed it on the list of 18 old trains to be decommissioned.

Installation of barriers continue on buses. Previously, GCRTA had been using plastic curtains to protect operators and riders.

“The plastic curtain was always intended as a quick and temporary protective measure,” Jeffrey Adams, Central Equipment Manager, says.

The ADA Office will be returning to normal business hours on Monday, April 5, 2021.

The office has been closed to the public since November 25th due to state and local health advisories relating to the COVID-19 pandemic.

With the reopening, there will be health protocols in place to ensure the safety of the public and staff.

Here’s what you can expect:

For many Ohioans COVID-19 has been crippling. For the past year, we have all been quarantining, masking up and social distancing. However, there is a light at the end of the tunnel! With three vaccinations now available, GCRTA wants to help get you to your appointment. To check your eligibility and register for your shot, visit the Ohio Department of Health website.

At any given moment there are 300-400 buses and 13 or more rail cars in the field for Greater Cleveland RTA and hundreds of operators serving thousands of riders in sprawling Cuyahoga County. 

Things can happen out there, and when they do the first call often goes to the Integrated Communications Center (ICC) at the Main Office in downtown Cleveland.

“We’re the first ones our operators call when they have a problem,” Tony Richardson, the  Acting Director of Service Quality, tells us.

Erica Tucker, GCRTA's Community Engagement Supervisor, was elected as a Board of Director member for MAHO (Maximum Accessible Housing of Ohio) in December of 2020 and began her three-year term this January.  Erica was recommended by former member of MAHO, Donna Prease, who also serves on GCRTA's Citizens Advisory Council.

MAHO advances accessibility, independence, and inclusion in homes and communities.