Staff Reunites a Mother and Daughter

On the afternoon of May 5, 2021, a young woman came to the Customer Service Information Desk and asked the Customer Service Staff Member, Travis if she could use our work phone to call her mother. This is not a normal request, so Travis talked to his Supervisor, Zakiya, to make sure this was ok. As Zakiya observed the young woman, she felt something did not seem quite right.

Masks Remain Required While Riding GCRTA

Despite the statewide mask mandate being lifted on June 2nd, GCRTA still requires all passengers aboard buses, trains, or at stations to wear a mask.

The Centers for Disease Control and Prevention (CDC) and the Transportation Security Administration (TSA) along with the U.S. Department of Transportation are requiring masks to be worn on all forms of public transportation, in addition to hubs such as airports and stations.

Integrated Communications Center Answers the Call from Frontline Operators

At any given moment there are 300-400 buses and 13 or more rail cars in the field for Greater Cleveland RTA and hundreds of operators serving thousands of riders in sprawling Cuyahoga County. 

Things can happen out there, and when they do the first call often goes to the Integrated Communications Center (ICC) at the Main Office in downtown Cleveland.

“We’re the first ones our operators call when they have a problem,” Tony Richardson, the  Acting Director of Service Quality, tells us.

RTA Congratulates Erica Tucker on Board Appointment for MAHO

Erica Tucker, GCRTA's Community Engagement Supervisor, was elected as a Board of Director member for MAHO (Maximum Accessible Housing of Ohio) in December of 2020 and began her three-year term this January.  Erica was recommended by former member of MAHO, Donna Prease, who also serves on GCRTA's Citizens Advisory Council.

MAHO advances accessibility, independence, and inclusion in homes and communities.


Subscribe to RSS - Marketing