Representatives Ready to Answer Variety of Calls

On an average day, GCRTA receives upwards of 500 calls from customers. These calls come in on the RTAnswerline and can be about a limitless range of topics.

“We are often the first point of contact someone will have when they call the RTA,” Juan Carlos Rivera said.

Rivera has been with GCRTA for nine years. He is currently the Supervisor of Telephone Information and ADA Registration and he oversees a staff of 11 representatives.

2020 Holiday Trains

The Greater Cleveland Regional Transit Authority (RTA) is proud to announce that customers may begin enjoying rides on RTA's festive Holiday Trains beginning  Saturday, November 28.

"The team at the Central Rail Maintenance Facility have been hard at work since late summer planning what is surely to be a bright spot in the holiday season," said RTA's Chief Operating Officer Dr. Floun'say Caver. The new holiday trains are ready for service!

Food Bank Distribution

Phase II of our Need a Mask, Take a Mask campaign began in early September. This phase focuses on community engagement and leveraging partnerships to provide free face masks to those in Cuyahoga County. On Thursday, September 17, staff from GCRTA’s Marketing Department joined volunteers from the Greater Cleveland Food Bank for their weekly food distribution. Along with the food boxes, we passed out mask kits to those in need, serving 2,662 households- which is an estimated 7,986 individuals!

2020 Rail Rodeo

For the past few years, the GCRTA rail district has hosted a local rodeo to determine the best of the best when it comes to Operators, Track personnel and Equipment maintainers. Winners from this competition have the opportunity to travel to the American Public Transit Association (APTA) International Rail Rodeo to show off their skills. In addition, local bragging rights.

Our local rodeo for 2020 is being held on Saturday, September 19, 2020. GCRTA rail staff will compete in the following categories: Transportation, Mechanics and Power & Way.

Temperature Scanning Tablets

GCRTA is continuing to make strides to protect our essential workers as we continue to work hard every day to provide an essential service to our customers and community. As a part of that mission, GCRTA has worked to ensure that employees are healthy, safe and ready to preform essential job functions.

Park N Ride Event Recap

Since the inception of the Park-n-Ride, GCRTA has provided express service to our riders for the better part of the last 20 years. However, with the Covid-19 pandemic, the GCRTA system experienced decreases in ridership, not only to the Park-n-Ride but to bus, train and trolley services. March 24, 2020 marks the day that the Park N’ Ride service to Westlake, North Olmsted and Strongsville were suspended until further notice. This was in accordance with Governor’s “Stay at Home” order.

Light Rail Construction

GCRTA has a commitment to maintaining a state of good repair for infrastructure and assets. Part of this effort includes upgrades to our rail tracks. Over the past six weeks, the GCRTA Engineering team, along with our track department and Delta Railroad Construction, rehabbed the light rail “trunk line” between Kinsman and Buckeye-Woodhill. Based on the placement of this work, the Blue and Green Lines needed to be completely shut down to rail service east of Tower City.

August 2020 Service Change

After a temporary suspension of service due to COVID-19, Park-N-Ride service on all three routes (246, 251 and 263) will be restored on Monday, August 10.  The original Park-N-Ride service frequency was approximately every 15 to 30 minutes. Service on these routes will be restored at a 30 minute frequency.


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