• Rides GCRTA trains on specified lines at designated times to monitor activities.
• Punctually attends daily briefing meetings to receive assignments.
• Interacts/engages with GCRTA personnel, the public, and others to establish an official presence and deter disruptive behavior from occurring within the GCRTA system.
• Assists in medical emergencies on GCRTA property by gathering information, providing logistical support, and/or providing first aid as appropriate; summons medical response when needed.
• Provides various routine assistance to GCRTA personnel; fills out forms and writes basic reports; enters data into appropriate computer database or application.
• Assists passengers with fare system issues and address any questions to help ensure payments are collected by conducting fare inspections; helps any passengers that are having difficulties using the fare system and addresses any related complaints or questions.
• Assists passengers with transfers; helps guide customers to access alternate bus or train services during regular service as well as in the event of a service disruption.
• Answers passenger inquiries and always maintains a courteous and friendly demeanor.
• Maintains an expert knowledge of the bus and light rail system to answer all customer inquiries and provides directions when asked.
• Maintains vigilant watch at rail stations and transit centers and helps maintain a safe and clean environment for passengers. Occasionally removes and disposes of litter on trains to help maintain clean environment.
• Handles customer compliments, criticisms, and complaints equally with a calm and pleasant demeanor; attempts to address customer's issues but recognizes when issues need to be elevated to the next level of authority.
• Ensures a commitment to safety through consistent and professional behaviors in performance of all job functions.
• Prepares written reports on incidents and provides to supervisor in a timely manner; documents other activities as specified by supervisor.
• Observes and reports any type of suspicious activity and/or behavior to the appropriate personnel, requests assistance as necessary and appropriate.
• Works with management to perform outreach within the community and participate in departmental efforts including informational presentations.
• Participates in and successfully completes required training.
• May be required to operate GCRTA vehicles.

Minimum requirements:

• Possession of a high school diploma, GED or recognized equivalent.
• One (1) year of full-time equivalent community service or similar experience which involved interacting and engaging with people from a variety of backgrounds.

This position operates within the Transit Police Department.

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Major Lindsey & Africa has been exclusively retained by the Greater Cleveland Regional Transit Authority to conduct a search for a General Counsel. This role is an exciting leadership opportunity for a mission-driven individual. The successful candidate will:

• oversee and manage all legal services for the GCRTA,
• report and provide guidance to the CEO of the GCRTA, and
• provide legal advice to the GCRTA’s Board of Trustees.

As a member of the CEO’s executive leadership team, the General Counsel will also have responsibility for the Legal, Risk Management, and Safety departments of GCRTA, currently composed of nearly 40 individuals.

Candidates must have the ability to:

• facilitate and help lead the organization through cultural change, and
• to establish strong working relationships, and
• the experience both as a member of a senior management team and developing team members to achieve optimum efficiency.

Applicants must have a minimum of ten (10) years’ experience practicing law, including substantial experience supervising attorneys, and a demonstrable progression of increasing responsibility working in either a governmental or corporate law office. Litigation and litigation management experience strongly preferred, as well as experience handling commercial and transactional, employment, safety, FTA (Federal Transit Administration), and real estate matters. Proven skills to quickly evaluate and resolve situations with significant financial implications, improve operating results and financial performance of the business unit, and respond to changing customer and market needs.

Please visit Major Lindsey & Africa's website to apply.

Works under the technical direction of a Grade 5 Equipment Maintainer in the repair of electrical and mechanical rail equipment; will perform one or more of the following functions:

• conduct rail inspections,
• diagnose and repair electrical rail equipment,
• replace rail trucks,
• repair other mechanical rail equipment,
• rebuild rail equipment parts,
• repair body damage on rail cars,
• inspect and repair air conditioning and heating systems;

the incumbent in this position can be assigned to any of these duties according to need, and can be reassigned to a different functional area and/or shift at any time.  This position will promote a safe and secure atmosphere, follow all safety and security rules and perform other related duties as assigned.

Minimum Requirements:

Applicants must have successfully completed technical courses covering mechanical and/or electrical principles and practices taken at the high school or post-high school level, or must have at least two (2) years experience in vehicle or heavy equipment maintenance and repair.  Applicants must have a valid Ohio driver license with four (4) points or less in the last three (3) years. Bilingual abilities are a plus.

Performs general labor duties for one or more departments throughout the Greater Cleveland Regional Transit Authority. Depending on the assigned department, performs some or all of the following:

• cleans and disinfects all assigned buses;
• seasonal maintenance, such as snow removal and cutting branches, weeds, etc.;
• digs for cables and signal equipment;
• assists in maintaining a variety of equipment;
• maintains, renews, and repairs all rail tracks, including lubricating rails;
• performs weekly inspection of all rail tracks;
• serves as Flagperson;
• completes these tasks in emergency situations;
• performs seasonal maintenance duties on tracks;
• utilizes hand tools and operates heavy equipment;
• records all activities into a written log;
• provides excellent customer service to the public and performs other duties of a similar nature as may be required.

Qualifications:

• Applicants must have a valid Ohio Driver’s License.
• Applicants must have a GOOD DRIVING RECORD with no more than FOUR (4) POINTS, in the past three years.
• Ability to move up to 50 lbs. regularly.

This position requires successfully passing a criminal background check, pre-employment drug screen, and pre-employment physical.