RTAnswerline: 216-621-9500 (1 for English, 2 para Español)
TDD: 216-781-4271

  • Customer feedback: For commendations, suggestions, inquiries, or complaints, please use our Online Feedback Form or select option 4 from the telephone menu.
  • www.rideRTA.com/feedback
  • ADA and Paratransit elegibility information, select option 4.
  • Paratransit trips and services, select option 3.
  • Trip planning information is available through Google Transit.
  • Operator-assisted trip planning, fare, and services information, select option 2. Hours: Monday - Friday, 7 a.m.-6 p.m. and Saturday 8 a.m.-4:30 p.m.
  • Tower City customer service: select option 4. Hours: Monday - Friday, 7 a.m.-6 p.m.

Customer service locations

Tower City Rapid Station
Cleveland, OH 44113

Phone: 216-566-5148 Fax: 216-781-4484
Hours: 7 a.m.-6 p.m. Monday-Friday
Services provided: 

  • Pass and farecard sales and information
  • Timetables, service brochures, system maps
  • Lost and found info
  • Complaints, commendations and suggestions

RTA Main Office
1240 W 6th Street
Cleveland, OH 44113

Phone: 216-621-9500
Hours: 8 a.m.-4:30 p.m. Monday-Friday
Services provided: 

  • Timetables, service brochures, and system maps
  • ADA registration and transit ID cards for senior citizens and persons with disabilities
  • Passes and farecards are sold at Tower City and at Red Line and HealthLine stations.

Fraud Hotline: 216-781-4080

Accessible 24/7. Contact RTA's Internal Audit Department if you suspect any behavior or activity related to:

  • Fraud: Forgery, misappropriations of funds, improper handling of money or transactions, or selling of confidential internal information
  • Abuse: Intentional, wrongful, or improper use of resources or misuse of rank, position, or authority that causes the loss or misuse of resources
  • Waste: Loss or misuse of RTA resources resulting from deficient practices, system controls, or decisions
  • Theft: The act of taking tangible assets from the organization unlawfully
  • Ethics Violation: Any behavior or practice of an employee in direct violation of RTA’s Code of Ethics.

Other Contacts

ADA Information and Registration, Main Office, 1240 W 6th St.

  • Monday - Friday, 8 a.m.-4:30 p.m.
  • 216-566-5285
  • E-mail

Customer Service Center (Tower City)

General Manager's Office

Human Resources: 216-566-5099, E-mail

Media Relations: 216-566-5211, E-mail

Procurement: 216-781-4546, E-mail

Office of Business Development: Disadvantaged Business Enterprise DBE program

Paratransit:

  • 216-621-9500, select option 3
  • TDD: 216-781-6148
  • E-mail

Office of Equal Opportunity (OEO): Web page

Lost and Found: 216-566-5148, E-mail

Transit Police

  • 24-Hour Emergency Dispatch: 216-566-5163
  • To report suspicious activity:  216-575-EYES (3937)
  • E-mail

Marketing: 216-566-5220, E-mail

Community Relations: 216-566-5251, E-mail

Programming & Planning: 216-566-5160, E-mail

Arts in Transit: 216-566-5160, E-mail

Web site: 216-566-5158, E-mail

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