RTAnswerline: 216-621-9500 (1 for English, 2 para Español)
TDD: 216-781-4271

  • Customer feedback: For commendations, suggestions, inquiries, or complaints, please use our Online Feedback Form or select option 4 from the telephone menu.
  • www.rideRTA.com/feedback
  • ADA and Paratransit eligibility information, select option 4.
  • Paratransit trips and services, select option 3.
  • Trip planning information is available through Google Transit.
  • Operator-assisted trip planning, fare, and services information, select option 2. Hours: Monday - Friday, 7 a.m.-6 p.m. and Saturday 8 a.m.-4:30 p.m.
  • Tower City customer service: select option 4. Hours: Monday - Friday, 7 a.m.-6 p.m.

Customer service locations

Tower City Rapid Station
Cleveland, OH 44113

Phone: 216-356-3700 Fax: 216-781-4484
Hours: 7 a.m.-6 p.m. Monday-Friday
Services provided: 

  • Pass and farecard sales and information
  • Timetables, service brochures, system maps
  • Lost and found info
  • Complaints, commendations and suggestions

RTA Main Office
1240 W 6th Street
Cleveland, OH 44113

Phone: 216-621-9500
Hours: 8 a.m.-4:30 p.m. Monday-Friday
Services provided: 

  • Timetables, service brochures, and system maps
  • ADA registration and transit ID cards for senior citizens and persons with disabilities
  • Passes and farecards are sold at Tower City and at Red Line and HealthLine stations.

Fraud Hotline

Secure and confidential online fraud tip form: www.riderta.com/fraudhotline

24/7 Hotline: 216-350-5130

Contact RTA’s Internal Audit Department if you suspect any behavior or activity related to Fraud, Waste, Abuse, Ethical Violations, or Theft.

  • Fraud: a deliberate attempt to deceive GCRTA for unfair or unlawful personal gain.
  • Waste: loss or misuse of GCRTA resources due to deficient practices, controls, or decisions.
  • Abuse: misuse of rank, position, or authority that causes the loss or misuse of GCRTA resources.
  • Ethical Violation: Biased public expenditures or conflict of interest; soliciting or accepting goods or services based on position or authority. Any violation of the Ohio Ethics Law or any violation of the GCRTA Code of Ethics.
  • Theft: Taking something from GCRTA without permission.

Other Contacts

ADA Information and Registration, Main Office, 1240 W 6th St.

  • Monday - Friday, 8 a.m.-4:30 p.m.
  • 216-566-5124
  • E-mail

Customer Service Center (Tower City)

General Manager's Office

Human Resources: 216-356-3204, E-mail

Procurement: 216-356-3130, E-mail

Office of Business Development: Disadvantaged Business Enterprise DBE program


  • 216-621-9500, select option 3
  • TDD: 216-781-6148
  • E-mail

Office of Equal Opportunity (OEO): Web page

Lost and Found: 216-356-3700, E-mail

Transit Police

  • 24-Hour Emergency Dispatch: 216-566-5163
  • To report suspicious activity:  216-575-EYES (3937)
  • E-mail

Marketing: 216-356-3056, E-mail

Media Relations ONLY: 216-356-3104, E-mail

  • Print, broadcast and on-line journalists should use this number.

Community Relations: 216-356-3061, E-mail

Programming & Planning: 216-356-3272, E-mail

Arts in Transit: 216-356-3272, E-mail

Web site: 216-356-3160, E-mail

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