Americans with Disabilities Act (ADA)
The Americans with Disabilities Act (ADA) was signed into law in 1990. The ADA protects the rights of all people without regard to their physical and/or cognitive disabilities. The ADA states that all persons have a right to use available public transportation, and requires that those not able to independently ride public buses be provided with an equivalent, corresponding service for their transportation needs within the established service area.
This corresponding service is called Paratransit. Paratransit service is provided to persons who, because of their disabilities, are unable to independently travel on the public transit system.
Each day, thousands of people choose RTA as a convenient, economical way to get around Greater Cleveland. Services for riders with disabilities include:
- RTA buses with the universal "wheelchair symbol" on the front, complete with wheelchair lifts or ramps to help people board buses safely and easily.
- A bus fleet that is totally accessible.
- ADA-accessible Rapid Transit stations, to help passengers safely ride RTA trains.
If riders need more assistance than the standard RTA service offers, they may be eligible for ADA certification to travel on specially equipped Paratransit vehicles.
Are you eligible for ADA certification?
Obtaining an application
Completing the application
Appealing the decision
Travel Training program
Benefits of travel training
Who is eligible?
What does travel training include?
Get started today
Arranging your travel
Calling to schedule a trip? Please remember:
Tips for smooth travel
Using fixed-route service
Paratransit service limits
How to cancel a trip
Personal Care Attendants
Customer behavior policy
Late cancellation policy
Warning and suspension process
Right to appeal
The appeals process
Questions about appeals
For more information
For an ADA application:
- click here
- Call 216-566-5124 or
- Call 216-781-4757 (TDD)
To schedule Paratransit service after you have received your ADA ID card:
- Go to http://paratransit.gcrta.org
- Call 216-621-9500 or
- Call 216-781-6148 (TDD)
If your vehicle has not arrived at the end of your scheduled window of time:
- Call the Paratransit dispatcher, 216-566-5244
For general questions about RTA service:
- Call the RTAnswerline, 216-621-9500
Use the automated system to schedule your trip, & ride home free!
If you schedule your next valid trip on-line, or use the inter-active voice response (IVR) phone line, your ride home is FREE. Just click here, or call 216-621-9500. Press 1 for English or 2 for Spanish, then 3 for Paratransit.
Most trips previously scheduled with a Paratransit Telephone Operator are eligible. The "book on-line" and ride home free offer is available through Memorial Day, Monday, May 26.
We know you love our Telephone Operators, but they'll understand. Try these hassle-free trip scheduling options today. We know you'll love them.