Board member Jesse Anderson at the Shaker Square Station

Americans with Disabilities Act (ADA)

The Americans with Disabilities Act (ADA) was signed into law in 1990. The ADA protects the rights of all people without regard to their physical and/or cognitive disabilities. The ADA states that all persons have a right to use available public transportation, and requires that those not able to independently ride public buses be provided with an equivalent, corresponding service for their transportation needs within the established service area.

This corresponding service is called Paratransit. Paratransit service is provided to persons who, because of their disabilities, are unable to independently travel on the public transit system.

Each day, thousands of people choose RTA as a convenient, economical way to get around Greater Cleveland. Services for riders with disabilities include:

  • RTA buses with the universal "wheelchair symbol" on the front, complete with wheelchair lifts or ramps to help people board buses safely and easily.
  • A bus fleet that is totally accessible.
  • ADA-accessible Rapid Transit stations, to help passengers safely ride RTA trains.

If riders need more assistance than the standard RTA service offers, they may be eligible for ADA certification to travel on specially equipped Paratransit vehicles.

Paratransit certification process

Are you eligible for ADA certification?
Service eligibility
Obtaining an application
Completing the application
Functional testing
Appealing the decision

Travel training

Travel Training program
Benefits of travel training
Who is eligible?
What does travel training include?
Get started today

Using Paratransit service

Getting started
Affordable fares
Arranging your travel
Calling to schedule a trip? Please remember:
Tips for smooth travel
Using fixed-route service
Paratransit service limits
How to cancel a trip

Paratransit rules and policies

Visitors policy
Personal Care Attendants
Customer behavior policy
No-show policy
Late cancellation policy
Warning and suspension process
Appealing suspensions

Paratransit appeals process

Right to appeal
The appeals process
Questions about appeals

For more information

For an ADA application:

  • click here
  • Call 216-566-5124 or
  • Call 216-781-4757 (TDD)

To schedule Paratransit service after you have received your ADA ID card:

If your vehicle has not arrived at the end of your scheduled window of time:

  • Call the Paratransit dispatcher, 216-566-5244

For general questions about RTA service:

  •  Call the RTAnswerline, 216-621-9500

Use the automated system to schedule your trip, & ride home free!

The free ride home promotion is back.

To be eligible for the free ride home, your entire valid trip must be scheduled on-line, or by using the inter-active voice response (IVR) phone line. Just click here, or call 216-621-9500. Press 1 for English or 2 for Spanish, and then 3 for Paratransit.

Most trips previously scheduled with a Paratransit Reservation Operator are eligible. The ride home free offer began on June 11, 2014, and continues until further notice.

We know you love our Telephone Operators, but they'll understand. Try these hassle-free trip scheduling options today. We know you'll love them, too.

Plan a Trip

Via Google Transit
Start (e.g. Hopkins Airport) Get current location
End (e.g. Rivergate Park)
Depart
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