RTAnswerline: 216-621-9500 (1 for English, 2 para Español)
 

  • Customer feedback: For commendations, suggestions, inquiries, or complaints, please use our Online Feedback Form or select option 4 from the telephone menu.
  • www.rideRTA.com/feedback
  • ADA and Paratransit eligibility information, select option 4.
  • Paratransit trips and services, select option 3.
  • Trip planning information is available through Google Transit.
  • Operator-assisted trip planning, fare, and services information, select option 2. Hours: Monday - Friday, 7 a.m.-6 p.m. and Saturday 8 a.m.-4:30 p.m.
  • Tower City customer service: select option 4. Hours: Monday - Friday, 7 a.m.-6 p.m.

Customer service locations

Tower City Rapid Station
Cleveland, OH 44113

Phone: 216-356-3700 Fax: 216-781-4484
Hours: 7 a.m.-6 p.m. Monday-Friday
Services provided: 

  • Pass and farecard sales and information
  • Timetables, service brochures, system maps
  • Lost and found info
  • Complaints, commendations and suggestions

RTA Main Office
1240 W 6th Street
Cleveland, OH 44113

Phone: 216-621-9500
Hours: 8 a.m.-4:30 p.m. Monday-Friday
Services provided: 

  • Timetables, service brochures, and system maps
  • ADA registration and transit ID cards for senior citizens and persons with disabilities
  • Passes and farecards are sold at Tower City and at Red Line and HealthLine stations.

Fraud Hotline

Secure and confidential online fraud tip form: www.riderta.com/fraudhotline

24/7 Hotline: 216-350-5130

Contact RTA’s Internal Audit Department if you suspect any behavior or activity related to Fraud, Waste, Abuse, Ethical Violations, or Theft.

  • Fraud: a deliberate attempt to deceive GCRTA for unfair or unlawful personal gain.
  • Waste: loss or misuse of GCRTA resources due to deficient practices, controls, or decisions.
  • Abuse: misuse of rank, position, or authority that causes the loss or misuse of GCRTA resources.
  • Ethical Violation: Biased public expenditures or conflict of interest; soliciting or accepting goods or services based on position or authority. Any violation of the Ohio Ethics Law or any violation of the GCRTA Code of Ethics.
  • Theft: Taking something from GCRTA without permission.

Other Contacts

ADA Information and Registration, Main Office, 1240 W 6th St.
Monday - Friday, 8 a.m.-4:30 p.m.
216-566-5124
E-mail

Customer Service Center (Tower City)
Monday - Friday, 7 a.m.-6 p.m.
216-356-3700
Online Feedback Form

General Manager's Office
For complaints, commendations, and suggestions, please use our Online Feedback Form or call the complaint line at 216-621-9500.

For all other concerns, e-mail the General Manager directly

Human Resources
216-356-3204
E-mail

Procurement
216-356-3130
E-mail

Office of Business Development
Disadvantaged Business Enterprise (DBE) program
216-356-3127
E-mail

Paratransit
216-621-9500, select option 3
E-mail

Office of Equal Opportunity (OEO)
Know Your Rights (Title VI, Title VII, ADA, and EO)
216-356-3085

Lost and Found
216-356-3700
E-mail

Transit Police
24-Hour Emergency Dispatch: 216-566-5163
To report suspicious activity:  216-575-EYES (3937)
E-mail

Marketing
216-356-3056
E-mail

Media Relations ONLY
216-356-3104
E-mail
Print, broadcast and on-line journalists should use this number.

Community Relations
216-356-3061
E-mail

Programming & Planning
216-356-3272
E-mail

Arts in Transit
216-356-3272
E-mail

Web site
216-356-3160
E-mail

Plan a Trip

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