The General Manager’s Customer Service Award recognizes employees or employee groups for exceptional customer service. The Award will be given annually with no limit to the number of award recipients. There will be at least one award recipient each year.

Eligibility

All GCRTA employees or employee groups are eligible for the Award.  An employee group could be a task force, team, or any combination of employees who work together on a project.

Nominations

External or internal customers (no self-nominations) must nominate employees.  Nominators will complete the nomination form and submit it to the General Manager confidentially no later than January 12, 2018.  The General Manager will review all nominations for compliance with criteria and make the final selection of award recipients.

Criteria

Employees or employee groups would be eligible for the award after meeting one or more of the following:

  • Solving an extraordinary problem, achieving or exceeding a significantly difficult goal that serves internal and/or external customers.
  • Successful implementation of an innovative customer service idea or concept where the result is identifiable and measurable.
  • Outstanding act of customer service that brings positive recognition to the Authority or results in a delighted customer.

All award recipients are to have continued excellence in overall job performance (good work record).

The accomplishments should have been achieved within the calendar year for which the award is being given.

Please fill out the form below to describe why the nominee(s) deserves the General Manager’s Customer Service Award.

Nominator info
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Nominee info
Enter the full name(s), if known, of the person or people being nominated
Enter the work location(s) of the person or people being nominated. If the nominee is an operator, and the operator ID is unknown, please list the vehicle or route number, and the stop, date/time, and direction of the vehicle you boarded.

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