Riders board at the Louis Stokes Station at Windermere

Adopted by the Board of Trustees Oct. 21, 2014, as part of the Strategic Plan of the Greater Cleveland Regional Transit Authority (RTA).  Find the Framework For the Future Strategic Plan 2030 here.

RTA's Mission 

To provide safe, reliable, clean and courteous public transportation.

RTA's Vision

We will be...

  • The transportation mode of choice for those with transportation options, and the lifeline for those dependent upon our services.
  • Recognized as a transportation industry leader and viewed as the most well-run public agency in the United States. RTA will be a top-flight organization with a first-class image.
  • An employer of choice in Northeastern Ohio, attracting, developing, motivating and retaining an outstanding and diverse workforce.
  • A champion for sustainable transportation, not only in reducing miles driven by private automobiles, but also by reducing waste and emissions and conserving resources. We will achieve the triple bottom line -- people, profit and planet.

We will have...

  • A sustainable financial position by securing local, state and federal funding to maintain a realistic operating and capital plan. Expenses will be controlled and a minimum 30-day operating reserve will be maintained.
  • An increasing impact as a regional transportation authority by increasing our regional influence, improving efficiency and the coordination of services.

We will...

  • Upgrade and manage technology and technology systems to best serve our customers, and achieve or exceed the efficiencies these systems were designed to supply.
  • Achieve an infrastructure state of good repair, including the systematic replacement of our buses and trains. We will ensure execution of an effective asset management system.
  • Fund, plan, coordinate, execute and deliver quality projects on time and on budget.
  • Continually improve the quality of our services and enhance the value of RTA to the community.

RTA's Values

Safety: The safety of our passengers, our employees and the general public is always our top priority.

Ethics and Integrity: We are dedicated to the highest ethical standards, including uncompromising honesty and integrity in our daily activities.

Service Excellence: We will provide safe, clean, reliable, on-time, courteous service that our customers and the community will view as outstanding.

Fiscal Responsibility: We are committed to manage every taxpayer and customer-generated dollar as if it were coming from our own pocket.

Teamwork: We believe in teamwork and will foster a spirit of cooperative effort within RTA and with our partners.

Responsibility and Accountability: Every individual is accountable. Meeting our individual responsibilities will ensure that collectively, RTA is a high-performing organization. We will meet all regulations and commitments and continually strive to improve.

Respect: We will treat all members of the RTA family, our customers and the general public with dignity and respect.

"We will be the transportation mode of choice for those with transportation options, and the lifeline for those dependent upon our services."

Plan a Trip

(e.g. Hopkins Airport)
(e.g. Rivergate Park)

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