The RTA CLE mobile ticketing app for iOS and Android devices allows customers to set up a secure account to purchase, save and use tickets for Greater Cleveland Regional Transit Authority (RTA) bus and rail trips right from their smartphone.
- Bus and rail customers can buy 1-Ride, All-Day, 7-Day, and Monthly Passes.
- Effective Jan. 1, 2018, Paratransit customers can buy 1-Ride, Paratransit All-Day Passes, Paratransit 7-Day Passes and Paratransit Monthly Passes.
Using this free mobile app eliminates the need to stand in line at fare vending machines or at the Customer Service Center. The ability to purchase RTA fare anywhere at any time using a smartphone and credit card is a valued convenience for all customers.
The mobile ticketing application is free. Downloading the application or any application upgrade should be at no cost.
- Plan your trip inside the app.
- Buy fare from your phone.
- Manage your purchasing history.
- Skip the lines at the kiosk.
How to Use:
- Plan your trip and / or buy tickets.
- Create an account.
- Enter credit or debit card Information.
- Pay for your fare.
- Activate ticket when you are ready to ride.
Simply show your live ticket screen session to operators or have it ready when boarding RTA vehicles.
Dos and Don'ts
DO e-mail firstname.lastname@example.org with your questions, recommendations, inquiries, complaints, or any other feedback. Support hours for email@example.com are Monday - Friday (excluding holidays) from 7:30AM - 4:30PM.
AVOID activating tickets at the time of purchase (check box in the shopping cart). It is easier to avoid unwanted ticket activation if you selectively activate your tickets from the Ticket Manager/Ticket Wallet when you intend to start using them.
DO NOT activate multiple tickets for the same passenger. Be careful not to overlap active tickets, unless you are using your phone to pay fares for yourself and also for a companion or companions.
DO NOT access your mobile ticketing account on more than one mobile device. This will result in an "App locked" condition requiring assistance from firstname.lastname@example.org. A Mobile Ticketing account is linked to the physical phone for the registered phone number. The customer is responsible for loss of ticket use.
DO NOT uninstall and reinstall the application unless directed by customer support. This may result in an "App locked" condition requiring assistance from email@example.com.
DO create your account with the cell phone number of the phone on which you are using the App. A Mobile Ticketing account is linked to the physical phone for the registered phone number.
DO show the “Active Tickets” screen on your phone to the turnstile attendant, vehicle operator, or fare-enforcement officer. Be prepared to tap on the displayed ticket to show the attendant or operator the animated QR code screen on your phone's display.
DO be sure to display an Active Ticket screen before entering the Tower City Rotunda or any other area where cellular or Wi-Fi service might be weak or unavailable.
DO maintain a cellular phone carrier service. Without cellular service, the Mobile Ticketing account and the purchased and activated tickets will become unavailable.
DO present identification that demonstrates eligibility (ADA, drivers’ license, etc.) for any reduced fare. If your mobile pass Color Box is brown (see below) you must show proper identification to use that ticket.
Please e-mail us at firstname.lastname@example.org with your questions, recommendations, inquiries, complaints, or any other feedback. Support hours for email@example.com are Monday - Friday (excluding holidays) from 7:30AM - 4:30PM.
Plan a Trip
Need to show an ID card?
If you are asked to show an ID card, these forms of ID are acceptable:
- RTA Senior or Disability ID
- State-Issued Photo ID
- Medicare Card with Photo ID