The RTA CLE mobile ticketing app for iOS and Android devices allows customers to set up a secure account to purchase, save and use tickets for Greater Cleveland Regional Transit Authority (RTA) bus and rail trips right from their smartphone.
Using this free mobile app eliminates the need to stand in line at fare vending machines or at the Customer Service Center. The ability to purchase RTA fare anywhere at any time using a smartphone and credit card is a valued convenience for all customers. At the moment, mobile fare purchases only include All Day, 7-Day, and Monthly Passes.
The RTA Mobile Ticketing application is free and downloading the application or any application upgrade should be at no cost.
- Plan your trip inside the app
- Buy fare from your phone
- Manage your purchasing history
- Skip the lines at the kiosk
How to Use:
- Plan your trip and / or buy tickets
- Create an account
- Enter credit or debit card Information
- Pay for your fare
- Activate ticket when you are ready to ride
Simply show your live ticket screen session to operators or have it ready when boarding RTA vehicles.
Dos and Don'ts
AVOID activating tickets at the time of purchase (check box in the shopping cart). It is easier to avoid unwanted ticket activation if you selectively activate your tickets from the Ticket Manager/Ticket Wallet when you intend to start using them.
DO NOT activate multiple tickets for the same passenger. Be careful not to overlap active tickets, unless you are using your phone to pay fares for yourself and also for a companion or companions.
DO NOT attempt to access your mobile ticketing account on more than one mobile device. This will result in an “App locked” condition requiring assistance from firstname.lastname@example.org.
DO NOT uninstall and reinstall the application unless directed by customer support. This may result in an “App locked” condition requiring assistance from email@example.com.
DO create your account with the cell phone number of the phone on which you are using the app.
DO show the “Active Tickets” screen on your phone to the turnstile attendant or vehicle operator. Be prepared to tap on the displayed ticket to show the attendant or operator the animated QR code screen on your phone's display.
DO be sure to display an Active ticket screen before entering the Tower City Rotunda or any other area where cellular or Wi-Fi service might be weak or unavailable.
DO present identification that demonstrates eligibility (ADA, drivers’ license, etc.) for any reduced fare. If your mobile pass Color Box is brown (see below) you must show proper identification to use that ticket.
E-mail us at firstname.lastname@example.org with the subject "Phone Number Change”. In the e-mail, make sure to include both the old and new phone number (and clearly state which is which) and indicate whether you are changing phone numbers but keeping the same smart phone or if you are also switching phones.
In the e-mail, include your mobile device phone number and details of the error message. Let us know when you first saw the error (approximate day and time) and anything you did yourself to try to fix it.
Please be sure to purchase, activate and display one ticket from your mobile device for each rider. You will be asked to show an active ticket for each rider in your party. When you have more than one active ticket you need to swipe left or right on the Active Tickets screen to show them all.
You do need to have internet access to purchase or activate tickets. It is a good idea to activate your ticket before you enter an area in which internet access may be poor, including the Tower City rotunda.
Purchasing and activating tickets requires an internet connection (cellular or WiFi). Sign-on confirmation codes can be delivered by either SMS or phone call.
Please e-mail us at email@example.com with your questions, recommendations, inquiries, complaints, or any other feedback. Support hours for firstname.lastname@example.org are Monday - Friday (excluding holidays) from 7:30AM - 4:30PM.