RTA CLE App

The RTA CLE mobile ticketing app for iOS and Android devices allows customers to set up a secure account to purchase, save and use tickets for Greater Cleveland Regional Transit Authority (RTA) bus and rail trips right from their smartphone.

Using this free mobile app eliminates the need to stand in line at fare vending machines or at the Customer Service Center. The ability to purchase RTA fare anywhere at any time using a smartphone and credit card is a valued convenience for all customers. At the moment, mobile fare purchases only include All Day, 7-Day, and Monthly Passes.

The RTA Mobile Ticketing application is free and downloading the application or any application upgrade should be at no cost.

Mobile ticketing Apple app store downloadMobile ticketing Google Play store download

Key Features:

  • Plan your trip inside the app
  • Buy fare from your phone
  • Manage your purchasing history
  • Skip the lines at the kiosk

How to Use:

  1. Plan your trip and / or buy tickets
  2. Create an account
  3. Enter credit or debit card Information
  4. Pay for your fare
  5. Activate ticket when you are ready to ride

Simply show your live ticket screen session to operators or have it ready when boarding RTA vehicles.

Do's and Don'ts

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DO NOT uninstall and reinstall the application unless directed by support.  This causes an "App locked" condition.

DO NOT activate multiple tickets at the time of purchaseActivate tickets from the Ticket Manager/Ticket Wallet.

DO NOT attempt to access your mobile ticketing account on more than one mobile device. This causes an "App locked" condition.

DO show your phone with the Active ticket screen session displayed to the turnstile attendant or vehicle operator for visual inspection.  Tapping the displayed ticket will switch to an animated QR code screen on your phone's display for additional visual verification..

DO be sure to display an Active ticket screen session before entering the Tower City Rotunda.

DO present the appropriate eligibility identification card for any reduced fare. If the Color Box is brown as shown below, the rider must show an identification card.
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FAQs

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Where can I use mobile ticketing?
 
On all RTA mainline service, (exludes Paratransit services).
How do I pay for a fare?
 
A credit card is required to make a Mobile Ticketing purchase. Certain special issue (employer) payment cards may have restrictions.  Verify with your payment card issuer that it will authorize purchases using the GCRTA Mobile Ticketing application.
Can I get a receipt for my Mobile Ticketing Purchase?
 
The GCRTA Mobile Ticketing application does provide an email receipt function. To use this function, provide an email address to enable the email receipt function. The email information can be entered via the Profile sub-menu. Additionally, the "Email me receipts" option, via the Option sub-menu must be selected. For past purchases, access the Riding History, select the desired ticket and press Email Receipt.
Which credit cards do you accept?
 
American Express, Discover, MasterCard and Visa are accepted.
Does a mobile pass expire?
 
Yes, the pass expires. There is a date and countdown timer on the active session screen to display when it will expire. Once the pass expires, it then moves into the Rider History and is no longer a valid fare.
Can passengers transfer to another ride with the app?
 
Yes, as long as the ticket is displayed as active, you can transfer to another ride.
Can I purchase tickets for accompanying riders using a single mobile device?
 
Yes.  Please be sure to purchase, activate and display an active ticket from your mobile device for each riding companion to the operator/attendant in Tower City. Remember to show an active, separate ticket for each rider. You and your party will likely spend less time boarding or exiting if each rider uses their own mobile device to display their own ticket.
If cell phone service is lost while trying to use a pass, will the mobile Pass still work?
 
If you are logged into the application, you will have access to your passes. If you are logged into the application and lose internet connection, you will still be able to access your active fares.
Can I use my fare if the mobile device is not functioning or out of battery?
 
If there is no display, the pass cannot be used. A pass must be displayed to ride RTA services.
How do I get my account unlocked when I encounter the "App locked" message?
 
E-mail us at mobileticketing@gcrta.org with the subject "Locked Account Message".  In the e-mail include your mobile device phone number and details of the message.  It is best to include when the message was first encountered (approximate day and time) and any self-resolution steps that were taken.
Can I change my mobile device phone number?
 
A change in phone number requires a process performed by the mobile ticketing service provider to transfer your existing account to the new phone number.
E-mail us at mobileticketing@gcrta.org with the subject "Phone Number Change".  In the e-mail content include your current mobile device phone number and the new phone number.
What should I do if I get a replacement mobile device?
 
A Mobile Ticketing account is valid on one and only one mobile device at a time and the account cannot be shared between multiple devices. E-mail us at mobileticketing@gcrta.org with the subject "Replacement Device". In the e-mail content include your mobile device phone number and details.
Are the fares transferable / exchangeable?
 
No, the fares are not transferable / exchangeable.
Is RTA responsible for any mobile device malfunctions?
 
No, RTA is not responsible for any mobile device malfunctions.

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