CLEVELAND -- The Greater Cleveland Regional Transit Authority (RTA) is modifying its fare collection proof-of- payment process for customers riding the HealthLine. This change went into effect Tuesday.
During all days and all times, HealthLine fare inspection will be done by the Operator at the farebox on the vehicle.
To speed up the boarding process, customers are being asked to use the ticket vending machines available on every platform to purchase and activate fare media before boarding.
Customers will then be asked to swipe all active tickets in the farebox on board the vehicle.
Customers may still see Transit Police officers on station platforms, and officers will continue to request to inspect customers' valid proof-of-payment before they board the vehicle. Officers will not check for payment once customers are on the vehicle.
Over the next several days, this new method may slow down operations, but over time, RTA expects to again be able to provide the most efficient service without impairing on-time performance.
“Watching every penny has always been very important to RTA, but now, with significant cuts in funding, it’s even more important,” said RTA CEO and General Manager Joe Calabrese.
“We also want to determine if this new procedure can increase revenue collection, reduce the cost of enforcement, or hopefully both.”