The wheelchair lift at the Shaker Square station.

The Greater Cleveland Regional Transit Authority (RTA) is committed to:

  • Providing equality of opportunity for employees, vendors and customers and;
  • Complying with all appropriate Federal and State laws, rules and regulations pertaining to the treatment of minorities, women, persons with disabilities and Vietnam-era veterans in all facets of RTA activities.

Rights Under Title VI

GCRTA operates its programs and services without regards to race, color, and national origin, in accordance with Title VI of the Civil Rights Act.

Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with GCRTA’s Office of Equal Opportunity.

If you have been discriminated against based on one of the above characteristics, you have the right to file a complaint. For more information on your rights, or to file a complaint, you can do the following:

  • Call 216-356-3085.
  • Download the complaint form and mail it to:
    1240 West Sixth Street
    Cleveland, Ohio 44113-1331
    Attn: Office of Equal Opportunity
  • Come to our administrative office located at
    1240 West Sixth Street
    Cleveland, Ohio 44113-1331
    and request a complaint form.
  • If information is needed in another language, contact 216-356-3086.

You may also file a complaint directly with the Department of Transportation:

Federal Transit Administration
1200 New Jersey Ave., S.E.
Washington, D.C. 20590
800-877-8339 (TTY)

Plan a Trip

(e.g. Hopkins Airport)
(e.g. Rivergate Park)

Online Feedback Form
General Manager's Customer Service Award Nomination Form
Safety & Security
Office of Equal Opportunity - Know Your Rights

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