We at Greater Cleveland RTA understand that this is an uncertain time and are working to maintain public transit to thousands of people who rely on us each day. Our commitment is to operate a safe, reliable, clean and courteous public transit system. We will continue to monitor all COVID-19 developments while providing bus, rail and paratransit service at our current levels unless a roll back of service is necessary, whether directed by health, transportation, or government agencies, significantly diminished ridership, or a necessary decrease in staffing levels.

Join RTA in the Fight to Stop the Spread of Infectious Diseases

RTA is taking the Coronavirus situation very seriously. We are working with state and local public health officials and we are closely following the CDC’s guidance to reduce the spread of Coronavirus.

What RTA is doing to clean Bus, Rail, Stations and Paratransit

The Greater Cleveland Regional Transit Authority (RTA) has an enhanced cleaning protocol for all its buses, trains, paratransit and non-revenue vehicles that began on March 5. In response to concerns about the spread of the coronavirus, RTA staff are cleaning all touchable surfaces on board its vehicles with a cleaning agent recommended by the Centers for Disease Control (CDC) every 24 hours. This also includes non-revenue and Transit Police vehicles, all Transit Centers and all RTA public facilities, bus districts and office buildings.

Additionally, bus and rail operators and other staff have been provided with disinfectant wipes to clean their work areas routinely throughout the day.

What you can do to help reduce the spread of Coronavirus

We can all do our part to prevent the spread of germs. RTA is following the guidelines issued by the Cleveland Health Department and the CDC that are applicable to this region. Now is the time to take preventative measures, and there are simple methods you can employ to keep yourself and others around you, healthy. This is a community effort. We’re asking customers to follow the preventative measures outlined by the CDC, and we’re asking our employees to do the same.

  • Wash your hands frequently and thoroughly, and use hand sanitizer when available
  • Data shows that the incidents of flu and cold are cut by 50% simply by washing your hands. Data also shows that some 30% of people fail to wash their hands throughout the day. We can’t emphasize enough the importance of regular hand washing
  • Cover coughs and sneezes with the inside of your elbow
  • Keep hands away from your eyes, nose and mouth
  • If you have cold or flu symptoms, please stay at home to reduce the risk of spreading any illness
  • Clean and disinfect surfaces routinely
  • If possible, maintain the recommended 6' separation from other passengers (using every other seat)

Service Updates

RTA to temporarily reduce service on most routes beginning April 12
RTA Suspends Park-N-Ride and Trolley Service Until Further Notice

FAQs

We at Greater Cleveland RTA understand that this is an uncertain time and are working to address the community’s questions.  While we may not have all the answers at this time; however, we are working to answer questions as we receive them. 

We thank you for your patience and understanding while we navigate this ever changing pandemic.

 

4/8/2020 4:00 p.m.I heard Cleveland RTA is using UV-C technology to disinfect?  What is it called and what does it do?

The technology is called MoonBeam3 System and it uses UV-C rays to disinfect.  It will used to clean high traffic/touch areas, in K-9 vehicles and rooms/areas with highly sensitive electronic equipment.  It will also be used in response to an incident that requires a bus or train to be removed from service and disinfect immediately. 

For more information on the MoonBeam3 system, you can visit https://www.facebook.com/diversey/videos/278247226154115/
 

 

4/8/2020 4:00 p.m.When will Cleveland RTA start to use the MoonBeam3 system?

We have ordered 2 MoonBeam3 systems with one expected to arrive this week (4/6-4/10/2020).  Once the first unit arrives, our staff will be trained and it will be incorporated into our cleaning regiment.  We will provide details when we start to implement the technology.  The second unit is on backorder with no exact ship date at this time.  Once the second unit is shipped, we will provide details of when we will begin using the unit

 

4/8/2020 4:00 p.m.I heard that there are RTA employees that have tested positive for Coronavirus.  Is this true?

This is true, as of April 5, 2020 there are a total of four employees who have tested positive.  They are in quarantine per their doctors instructions.  Upon notification, the employees work areas was disinfected

 

3/31/2020 10:30 a.m. I am a Paratransit rider, why are the drivers no longer walking passengers to/from the door anymore?  

In response to the Coronavirus and the Governors orders to increase physical distance, our Paratransit service is changing from a door-to-door service to a curb-to-curb service.  This means our Paratransit drivers will still offer assistance to those who require/request assistance; however, those whom do not require/request assistance will not be assisted to their door.  

 

3/26/2020 10:15 a.m. There are rumors that RTA will be shutting down service, is this true? 

No, this is not true.  We have temporarily suspended service on our Park-n-Rides and Trolleys.  Beginning April 12, 2020, we will be reducing bus and rail service by approximately 15% in response to the COVID-19 crisis.  Communities and destinations currently served by RTA will continue to have service; however, at a reduced frequency.  

 

3/26/2020 10:15 a.m. Why are we seeing Ohio National Guard out in our communities?

Gov. DeWine has mobilized them to assist with humanitarian needs.  They will be assisting in the distribution of food in various communities.  

 

3/23/2020 7:30 p.m. Is W 6th Street office building closed? 

No, the W 6th Street building is not closed.  We are practicing physical distancing which will be enforced by our officer at the main desk.  Entry to the building will not be allowed past the lobby area unless you are an employee or have an appointment.  

 

3/23/2020 7:30 p.m. Can the RTA be forced to close? 

This is an uncertain time and we don’t know what will happen; however, we will continue to update employees as information becomes available.  As a result of the latest announcement, RTA has adjusted service to its Park-n-Ride and downtown Trolley Services. We continue to monitor our ridership and may need to temporarily suspend service accordingly.   

 

3/23/2020 7:30 p.m. Will RTA checking visitors to buildings temperatures (vending machine personnel, contractors, others with business with RTA)?

The RTA is asking outside individuals to self-check their temperatures before they arrive.  RTA will test vendors/contractors if they arrive when we are performing scans of employees. 

 

3/23/2020 7:30 p.m. How is RTA handling the Governor’s recommendations for checking an employee’s temperature?  

The RTA is asking all employees to check their temperatures before they report to their work shifts. If an employee has a temperature of 100.4 degrees or higher, they should not report to work and properly advise their supervisor of their absence in accordance with proper call-in procedures. 

The RTA has ordered no touch forehead temperature scanners (i.e. thermometers) so we may check as much of the workforce as we can.  The RTA hopes to have these thermometers prior to the end of March.  Temperature testing will primarily occur during regular business hours at each of the RTA main work facilities.  If an employee’s temperature is 100.4 degrees or higher the employee will be sent home immediately. 

Employees on other work shifts or making reliefs on the road should still check their temperatures before reporting to work and abide by the instructions noted above. 

 

3/23/2020 7:30 p.m. How do I stay safe when riding RTA? 
  • Maintain physical distance between yourself and other passengers (6’ if possible).
  • Limit conversations with the operator.  If you must speak with the operator, please stay behind the yellow line. 
  • Exit from the rear of the vehicle. 
  • Wash your hands frequently and thoroughly and use hand sanitizer when available.

 

3/23/2020 7:30 p.m. Will the downtown Trolleys still operate? 

No. Effective March 24, 2020, RTA will be suspending service due to low ridership as a result of the Governor’s “Stay at Home” order for Ohioans. Customers may use other Downtown bus routes for essential travel.  RTA will resume service at the appropriate time after the Governor lifts the order.

http://www.riderta.com/news/rta-suspends-park-n-ride-and-trolley-service-until-further-notice

 

3/23/2020 7:30 p.m. When will the RTA Park-n-Rides close? 

Effective Tuesday, March 24, 2020, RTA will be suspending service due to low ridership as a result of the Governor’s “Stay at Home” order for Ohioans.  RTA will resume service at the appropriate time after the Governor lifts the order.  Customers may use the rapid as an alternate route for service to Downtown.  RTA suggests customers use the ample free parking available at the following Red Line stations:

  • Strongsville Park-n-Ride: use the Brookpark or Puritas Station
  • Westlake Park-n-Ride: use the Triskett Station, just off I-90
  • North Olmsted Park-n-Ride: use the Brookpark or Puritas Station

Customers must show proof of payment when they exit at Tower City Station.

http://www.riderta.com/news/rta-suspends-park-n-ride-and-trolley-service-until-further-notice

 

3/23/2020 7:30 p.m. I have questions about the order, where should I go to get them answered?

 

3/23/2020 7:30 p.m. With the new “Stay at home” will RTA continue operations? 

Yes, RTA is classified as an Essential Critical Infrastructure and will continue to operate service.

More information on the order is located, essential critical are outlined in paragraph #9 https://coronavirus.ohio.gov/static/DirectorsOrderStayAtHome.pdf. 

 

3.20.2020 4:30 p.m. I purchase monthly passes from my employer and I have receive my pass for next month can I get a refund?  

Per RTA procedures, we do not issue refunds of passes.  We urge customers to hold onto their passes until notified by GCRTA with further instructions. Please understand that any passes mailed to GCRTA for refund will not be granted and returned to the sender.

 

3.20.2020 4:30 p.m. What RTA is doing to clean Bus, Rail, Stations and Paratransit buses?

The Greater Cleveland Regional Transit Authority (RTA) has an enhanced cleaning protocol for all its buses, trains, paratransit and non-revenue vehicles that began on March 5. In response to concerns about the spread of the coronavirus, RTA staff are cleaning all touchable surfaces on board its vehicles with a cleaning agent recommended by the Centers for Disease Control (CDC) every 24 hours. This also includes non-revenue and Transit Police vehicles, all Transit Centers and all RTA public facilities, bus districts and office buildings.

 

3.20.2020 4:30 p.m. I am a senior and would like to get an RTA Senior ID Card, how can I do that now? 

Instead of an RTA Senior ID Card, riders can use:

  • non-expired state issued photo ID
  • Medicare Card
  • Veterans ID (must be service connected)

 

3.20.2020 4:30 p.m. How can I apply for an ADA Paratransit ID card with the main office customer service office (ADA) being closed? 

Paratransit Applications are available online at RideRta.com.  Customer can submit application to be processed via fax, email or drop box/Tower City

  • Application is processed
  • ADA Paratransit ID card is issued to customer without a picture
  • ADA Paratransit ID will state “TEMPORARY” instead of expiration date
  • Customer will be instructed to use a state issued non-expired  PHOTO ID with ADA PARATRANSIT CARD
  • ADA Paratransit ID card is mailed with the eligibility letter

 

3.20.2020 4:30 p.m. My ADA Paratransit ID card has expired, how do I get a new one with the main office customer service (ADA) office being closed?
  • Customer submits application to be processed via fax, email or drop box/Tower City
  • Application is processed
  • Eligibility letter will be mailed to notify customer
  • Customer will be instructed to use expired ID through May 31, 2020

 

3.20.2020 4:30 p.m. How can I apply for a Fixed Route Disability ID card with the main office customer service (ADA) office being closed? 
  • Customer submits application to be process via fax, email or drop box/Tower City
  • Application is processed
  • Fixed Route Disability card is issued to customer without a picture
  • Fixed Route Disability card will state “TEMPORARY” instead of expiration date
  • Fixed Route Disability card is mailed with the eligibility letter
  • Customer will be instructed to use a state issued non-expired  photo ID with green card
  • $5.00 fee will be waived until “PERMANENT” card is issued

 

3.20.2020 4:30 p.m. My Fixed Route Disability ID card has expired, how do I get a new one with the main office customer service (ADA) office being closed?
  • Customer submits application to be processed via fax, email or drop box/Tower City
  • Application is processed
  • Eligibility letter will be mailed to notify customer
  • Customer will be instructed to use expired FIXED ROUTE DISABILITY card through May 31, 2020
  • $5.00 fee will be waived until “PERMANENT” card is issued

 

3.20.2020 4:30 p.m. Can my CMSD student continue riding GCRTA using his/her student ID?

Yes they can during the same periods of time on “school days”. 

 

3.20.2020 4:30 p.m. Will GCRTA be offering free fares? 

No, GCRTA will not be offering free fares.  

 

3.20.2020 4:30 p.m. Have the hours of the Tower City Customer Service and pass/farecard sales office changed?    

Yes, until further notice the hours are 8:30 a.m.-4:30 p.m. weekdays (excluding holidays).

 

Resources

RTA is monitoring the following Coronavirus-specific resources, which provide important information and situation updates on the outbreak:

World Health Organization
Centers for Disease Control and Prevention
CDC Travel Information
CISA Guidance on the essential critical infrastructure workforce

Ohio Department of Health (ODH Coronavirus Telephone Hotline: 1-833-4-ASK-ODH (1-833-427-5634))
Cuyahoga County Board of Health
Cleveland Department of Public Health
Whitehouse.gov Coronavirus Guidelines for America
MetroHealth Helping Hands Fund
MetroHealth COVID-19 hotline 440-59COVID (440-592-6849)
Cleveland Clinic COVID-19 hotline 855-697-3750 or 216-442-0375

Customers who are facing hardships should call customer service at their utility company at the following numbers:

  • Ohio Edison 1-800-633-4766
  • The Illuminating Company 1-800-589-3101
  • Toledo Edison 1-800-447-3333
  • Met-Ed 1-800-545-7741
  • Penelec 1-800-545-7741
  • Penn Power 1-800-720-3600
  • West Penn Power 1-800-686-0021
  • Jersey Central Power & Light 1-800-662-3115
  • Mon Power 1-800-868-0022
  • Potomac Edison 1-800-686-0011 

Media Coverage

Statement from India Birdsong, General Manager and CEO
Coronavirus Update - April 5, 2020
RTA driver tests positive for COVID-19
RTA to temporarily reduce service on most routes beginning April 12
RTA to begin using UV-C technology as part of its cleaning protocol
RTA offers customers physical distancing guidelines while on board
RTA Suspends Park-N-Ride and Trolley Service Until Further Notice
Two RTA Employees Test Negative for COVID-19; Third has no symptoms but remains under quarantine
Three RTA Employees Undergo Testing for Coronavirus; All under Quarantine
RTA Announces Temporary Administrative Changes for COVID-19 Prevention
RTA Allocating Additional Resources to Clean Trains Every 24 hours
RTA Rolling Out Vehicle Disinfecting Program