We at Greater Cleveland Regional Transit Authority (GCRTA) understand that this is an uncertain time and are working to maintain public transit to thousands of people who rely on us each day. Our commitment is to operate a safe, reliable, clean and courteous public transit system. We are monitoring all COVID-19 developments while providing bus, rail and paratransit services to riders who need to take essential trips.

Join GCRTA in the Fight to Stop the Spread of Infectious Diseases

GCRTA has taking the Coronavirus situation very seriously. We are working with state and local public health officials and we are closely following the CDC’s guidance to reduce the spread of Coronavirus as well as Governor DeWine's orders.  In the Governor's daily press conferences, he continuously recommends wearing a face covering (covers mouth and nose) when out in public.  GCRTA strongly encourages riders to wear a face covering when riding to protect themselves, our operators and other passengers. 

The CDC, Ohio Health Department recommend the use of cloth face coverings to slow the spread of the Coronavirus/COVID-19.  You will also find guidance for making your own face covering (bottom of the page)

What GCRTA is doing to clean Bus, Rail, Stations and Paratransit

GCRTA has an enhanced cleaning protocol for all its buses, trains, paratransit and non-revenue vehicles that began on March 5. In response to concerns about the spread of the coronavirus, GCRTA staff has been cleaning all touchable surfaces on board its vehicles with a cleaning agent recommended by the Centers for Disease Control (CDC) every 24 hours. This also includes non-revenue and Transit Police vehicles, all Transit Centers and all GCRTA public facilities, bus districts and office buildings.

Additionally, bus and rail operators and other staff have been provided with disinfectant wipes to clean their work areas routinely throughout the day.

What you can do to help reduce the spread of Coronavirus

We can all do our part to prevent the spread of germs. GCRTA is following the guidelines issued by the CDC, Ohio Health and Cleveland Health Departments as well as Governor DeWine that are applicable to this region.  We applaud everyone who has adhered to the guidance of the CDC, Health Departments and our Governor.  We’re asking customers to follow the preventative measures to product themselves, our operators, and others. 

  • Wear face covering (covers your nose and mouth) when out in public for your health and the health of others
  • Wash your hands frequently and thoroughly, and use hand sanitizer when available
  • Practice physical distancing, when possible, between yourself, other riders and operator
  • Cover coughs and sneezes with the inside of your elbow or tissue
  • Keep hands away from your eyes, nose and mouth
  • If you have cold or flu symptoms, please stay at home to reduce the risk of spreading any illness

To adhere to the Governors orders, all GCRTA employees are required to wear a face covering while on GCRTA property or aboard any service vehicle.  We are also asking all contractors to require thier employees to wear face coverings while on GCRTA propery or aboard any service vehicles. 

Service Updates

RTA to temporarily reduce service on most routes beginning April 12
RTA Suspends Park-N-Ride and Trolley Service Until Further Notice

FAQs

We at Greater Cleveland RTA understand that this is an uncertain time and are working to address the community’s questions.  While we may not have all the answers at this time; however, we are working to answer questions as we receive them. 

We thank you for your patience and understanding while we navigate this ever changing pandemic.

 

4/21/2020 5:00 p.m.When will GCRTA resume its normal bus, train, trolley and park-n-ride services?  

At this time we cannot provide a specific date for reinstatement.  We are monitoring the Governor and his plan to reopen the state.  As businesses reopen we will continuously monitor ridership to determine the appropriate time to resume normal services.    

 

4/21/2020 5:00 p.m.Will GCRTA require passengers to wear a face covering?

At this time, we are recommending that passengers wear face coverings to protect themselves and others.  The CDC as well as State and Local health officials are recommending anyone who is out in public wear a face covering. 

 

4/21/2020 5:00 p.m.Is GCRTA requiring Operators and other staff to wear face coverings?

GCRTA frontline personnel are not required to wear them at this time.  We highly recommend staff wear them as per the recommendations of the CDC, State and Local Health officials.  We have purchased personal protective equipment (PPE) and have been distributing them to our operators and staff. 

 

4/8/2020 4:00 p.m.I heard Greater Cleveland RTA is using UV-C technology to disinfect?  What is it called and what does it do?

The technology is called MoonBeam3 System and it uses UV-C rays to disinfect.  It will used to clean high traffic/touch areas, in K-9 vehicles and rooms/areas with highly sensitive electronic equipment.  It will also be used in response to an incident that requires a bus or train to be removed from service and disinfect immediately. 

For more information on the MoonBeam3 system, you can visit https://www.facebook.com/diversey/videos/278247226154115/

 

4/8/2020 4:00 p.m.When will Greater Cleveland RTA start to use the MoonBeam3 system?

We have ordered two MoonBeam3 systems and took delivery of one on 4/10/2020.  The system has been used to disinfect several areas as part of training staff.  It is now being used as part of our regular disinfecting process.

The second unit is on order and will ship in approximately six weeks.  We will provide further details when the unit ships and goes into service.    

To learn more about the MoonBeam3 visit our Blog Post MoonBeam3 Technology.

 

View All FAQs

 

4/8/2020 4:00 p.m.I heard that there are GCRTA employees that have tested positive for Coronavirus.  Is this true?

This is true, as of April 15, 2020 there are a total of seven employees who have tested positive.  They are in quarantine per their doctor’s instructions.  Upon notification, the employees work area was disinfected. 

 

3/31/2020 10:30 a.m.I am a Paratransit rider, why are the drivers no longer walking passengers to/from the door anymore?  

In response to the Coronavirus and the Governors orders to increase physical distance, our Paratransit service is changing from a door-to-door service to a curb-to-curb service.  This means our Paratransit drivers will still offer assistance to those who require/request assistance; however, those whom do not require/request assistance will not be assisted to their door.  

 

3/26/2020 10:15 a.m.There are rumors that RTA will be shutting down service, is this true? 

No, this is not true.  We have temporarily suspended service on our Park-n-Rides and Trolleys.  Beginning April 12, 2020, we will be reducing bus and rail service by approximately 15% in response to the COVID-19 crisis.  Communities and destinations currently served by RTA will continue to have service; however, at a reduced frequency.  

 

3/26/2020 10:15 a.m.Why are we seeing Ohio National Guard out in our communities?

Gov. DeWine has mobilized them to assist with humanitarian needs.  They will be assisting in the distribution of food in various communities.  

 

3/23/2020 7:30 p.m.Is W 6th Street office building closed? 

No, the W 6th Street building is not closed.  We are practicing physical distancing which will be enforced by our officer at the main desk.  Entry to the building will not be allowed past the lobby area unless you are an employee or have an appointment.  

 

3/23/2020 7:30 p.m.Can the GCRTA be forced to close? 

This is an uncertain time and we don’t know what will happen; however, we will continue to update employees as information becomes available.  As a result of the latest announcement, GCRTA has adjusted service to its Park-n-Ride and downtown Trolley Services. We continue to monitor our ridership and may need to temporarily suspend service accordingly.   

 

3/23/2020 7:30 p.m.Will GCRTA checking visitors to buildings temperatures (vending machine personnel, contractors, others with business with GCRTA)?

The GCRTA is asking outside individuals to self-check their temperatures before they arrive.  GCRTA will test vendors/contractors if they arrive when we are performing scans of employees. 

 

3/23/2020 7:30 p.m.How is GCRTA handling the Governor’s recommendations for checking an employee’s temperature?  

The GCRTA is asking all employees to check their temperatures before they report to their work shifts. If an employee has a temperature of 100.4 degrees or higher, they should not report to work and properly advise their supervisor of their absence in accordance with proper call-in procedures. 
 

The GCRTA has ordered no touch forehead temperature scanners (i.e. thermometers) so we may check as much of the workforce as we can.  The GCRTA hopes to have these thermometers prior to the end of March.  Temperature testing will primarily occur during regular business hours at each of the GCRTA main work facilities.  If an employee’s temperature is 100.4 degrees or higher the employee will be sent home immediately. 
 

Employees on other work shifts or making reliefs on the road should still check their temperatures before reporting to work and abide by the instructions noted above. 

 

3/23/2020 7:30 p.m.How do I stay safe when riding GCRTA? 
  • Maintain physical distance between yourself and other passengers (6’ if possible).
  • Limit conversations with the operator.  If you must speak with the operator, please stay behind the yellow line. 
  • Exit from the rear of the vehicle. 
  • Wash your hands frequently and thoroughly and use hand sanitizer when available.

 

3/23/2020 7:30 p.m.Will the downtown Trolleys still operate? 

No. Effective March 24, 2020, RTA will be suspending service due to low ridership as a result of the Governor’s “Stay at Home” order for Ohioans. Customers may use other Downtown bus routes for essential travel.  GCRTA will resume service at the appropriate time after the Governor lifts the order.

http://www.riderta.com/news/rta-suspends-park-n-ride-and-trolley-service-until-further-notice

 

3/23/2020 7:30 p.m.When will the GCRTA Park-n-Rides close? 

Effective Tuesday, March 24, 2020, GCRTA will be suspending service due to low ridership as a result of the Governor’s “Stay at Home” order for Ohioans.  GCRTA will resume service at the appropriate time after the Governor lifts the order.  Customers may use the rapid as an alternate route for service to Downtown.  GCRTA suggests customers use the ample free parking available at the following Red Line stations:

  • Strongsville Park-n-Ride: use the Brookpark or Puritas Station
  • Westlake Park-n-Ride: use the Triskett Station, just off I-90
  • North Olmsted Park-n-Ride: use the Brookpark or Puritas Station

Customers must show proof of payment when they exit at Tower City Station.

http://www.riderta.com/news/rta-suspends-park-n-ride-and-trolley-service-until-further-notice

 

3/23/2020 7:30 p.m.I have questions about the order, where should I go to get them answered?

 

3/23/2020 7:30 p.m.With the new “Stay at home” will RTA continue operations? 

Yes, GCRTA is classified as an Essential Critical Infrastructure and will continue to operate service.

More information on the order is located, essential critical are outlined in paragraph #9 https://coronavirus.ohio.gov/static/DirectorsOrderStayAtHome.pdf. 

 

3.20.2020 4:30 p.m.I purchase monthly passes from my employer and I have receive my pass for next month can I get a refund?  

Per GCRTA procedures, we do not issue refunds of passes.  We urge customers to hold onto their passes until notified by GCRTA with further instructions. Please understand that any passes mailed to GCRTA for refund will not be granted and returned to the sender.

 

3.20.2020 4:30 p.m.What GCRTA is doing to clean Bus, Rail, Stations and Paratransit buses?

The Greater Cleveland Regional Transit Authority (GCRTA) has an enhanced cleaning protocol for all its buses, trains, paratransit and non-revenue vehicles that began on March 5. In response to concerns about the spread of the coronavirus, GCRTA staff are cleaning all touchable surfaces on board its vehicles with a cleaning agent recommended by the Centers for Disease Control (CDC) every 24 hours. This also includes non-revenue and Transit Police vehicles, all Transit Centers and all GCRTA public facilities, bus districts and office buildings.

 

3.20.2020 4:30 p.m.I am a senior and would like to get an GCRTA Senior ID Card, how can I do that now? 

Instead of an GCRTA Senior ID Card, riders can use:

  • non-expired state issued photo ID
  • Medicare Card
  • Veterans ID (must be service connected)

 

3.20.2020 4:30 p.m.How can I apply for an ADA Paratransit ID card with the main office customer service office (ADA) being closed? 

Paratransit Applications are available online at RideRta.com.  Customer can submit application to be processed via fax, email or drop box/Tower City

  • Application is processed
  • ADA Paratransit ID card is issued to customer without a picture
  • ADA Paratransit ID will state “TEMPORARY” instead of expiration date
  • Customer will be instructed to use a state issued non-expired  PHOTO ID with ADA PARATRANSIT CARD
  • ADA Paratransit ID card is mailed with the eligibility letter

 

3.20.2020 4:30 p.m.My ADA Paratransit ID card has expired, how do I get a new one with the main office customer service (ADA) office being closed?
  • Customer submits application to be processed via fax, email or drop box/Tower City
  • Application is processed
  • Eligibility letter will be mailed to notify customer
  • Customer will be instructed to use expired ID through May 31, 2020

 

3.20.2020 4:30 p.m.How can I apply for a Fixed Route Disability ID card with the main office customer service (ADA) office being closed? 
  • Customer submits application to be process via fax, email or drop box/Tower City
  • Application is processed
  • Fixed Route Disability card is issued to customer without a picture
  • Fixed Route Disability card will state “TEMPORARY” instead of expiration date
  • Fixed Route Disability card is mailed with the eligibility letter
  • Customer will be instructed to use a state issued non-expired  photo ID with green card
  • $5.00 fee will be waived until “PERMANENT” card is issued

 

3.20.2020 4:30 p.m.My Fixed Route Disability ID card has expired, how do I get a new one with the main office customer service (ADA) office being closed?
  • Customer submits application to be processed via fax, email or drop box/Tower City
  • Application is processed
  • Eligibility letter will be mailed to notify customer
  • Customer will be instructed to use expired FIXED ROUTE DISABILITY card through May 31, 2020
  • $5.00 fee will be waived until “PERMANENT” card is issued

 

3.20.2020 4:30 p.m.Can my CMSD student continue riding GCRTA using his/her student ID?

Yes they can during the same periods of time on “school days”. 

 

3.20.2020 4:30 p.m.Will GCRTA be offering free fares? 

No, GCRTA will not be offering free fares.  

 

3.20.2020 4:30 p.m.Have the hours of the Tower City Customer Service and pass/farecard sales office changed?    

Yes, until further notice the hours are 8:30 a.m.-4:30 p.m. weekdays (excluding holidays).

 

Resources

RTA is monitoring the following Coronavirus-specific resources, which provide important information and situation updates on the outbreak:

World Health Organization
Centers for Disease Control and Prevention

CDC Recommendation to wear face covering


CDC Travel Information
CISA Guidance on the essential critical infrastructure workforce


Ohio Department of Health (ODH Coronavirus Telephone Hotline: 1-833-4-ASK-ODH (1-833-427-5634))
Cuyahoga County Board of Health
Cleveland Department of Public Health
Whitehouse.gov Coronavirus Guidelines for America
MetroHealth Helping Hands Fund
MetroHealth COVID-19 hotline 440-59COVID (440-592-6849)
Cleveland Clinic COVID-19 hotline 855-697-3750 or 216-442-0375
COVID CareLine offers emotional and mental health services to Ohioians 1-800-720-9616

Customers who are facing hardships should call customer service at their utility company at the following numbers:

  • Ohio Edison 1-800-633-4766
  • The Illuminating Company 1-800-589-3101
  • Toledo Edison 1-800-447-3333
  • Met-Ed 1-800-545-7741
  • Penelec 1-800-545-7741
  • Penn Power 1-800-720-3600
  • West Penn Power 1-800-686-0021
  • Jersey Central Power & Light 1-800-662-3115
  • Mon Power 1-800-868-0022
  • Potomac Edison 1-800-686-0011 

Media Coverage

RTA COVID-19 Update - May 22, 2020
Three Additional RTA Employees Test Positive for COVID-19
RTA Installs Vinyl Protective Barriers Between Operators and Customers
COVID-19 RTA Update – Monday, May 4, 2020
Transit Authorities Across the Country Salute Essential Workers
Coronavirus Update - April 15, 2020
CARES Act includes $25 Billion of Public Transit COVID-19 Funding
Additional RTA staff member tests positive for COVID-19
Statement from India Birdsong, General Manager and CEO
Coronavirus Update - April 5, 2020
RTA driver tests positive for COVID-19
RTA to temporarily reduce service on most routes beginning April 12
RTA to begin using UV-C technology as part of its cleaning protocol
RTA offers customers physical distancing guidelines while on board
RTA Suspends Park-N-Ride and Trolley Service Until Further Notice
Two RTA Employees Test Negative for COVID-19; Third has no symptoms but remains under quarantine
Three RTA Employees Undergo Testing for Coronavirus; All under Quarantine
RTA Announces Temporary Administrative Changes for COVID-19 Prevention
RTA Allocating Additional Resources to Clean Trains Every 24 hours
RTA Rolling Out Vehicle Disinfecting Program

 

 

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