Connect With RTA

Online Customer Feedback

Online Customer Feedback Form

RTA Community Connection Line: 216-621-9500 (1 for English, 2 para Español)

Customer feedback via telephone: For commendations, suggestions, inquiries, or complaints, please select option 4 from the telephone menu.
ADA and Paratransit eligibility information, select option 4.
Paratransit trips and services, select option 3.
Operator-assisted trip planning, fare, and services information, select option 2.
Hours: Monday - Friday, 7:00am - 6:00pm and Saturday 8:00am - 4:30pm
Tower City customer service: select option 4.
Hours: Monday - Friday, 8:30am - 4:30pm

Customer service locations

Tower City Rapid Station
Cleveland, OH 44113

Phone: 216-356-3700 Fax: 216-781-4484
Hours: 8:30am - 4:30pm Monday-Friday
Services provided:

Pass and farecard sales and information
Timetables, service brochures, system maps
Lost and found info
Complaints, commendations and suggestions

GCRTA Main Office
1240 W 6th Street
Cleveland, OH 44113

Phone: 216-621-9500
Hours: 8:00am - 4:30pm Monday - Friday
Services provided:

Timetables, service brochures, and system maps
ADA registration and transit ID cards for senior citizens and persons with disabilities
Passes and farecards are sold at Tower City and at Red Line and HealthLine stations.

Fraud Hotline

Secure and confidential online fraud tip form: www.riderta.com/fraudhotline

24/7 Hotline: 216-350-5130

Contact RTA’s Internal Audit Department if you suspect any behavior or activity related to Fraud, Waste, Abuse, Ethical Violations, or Theft.

Fraud: a deliberate attempt to deceive GCRTA for unfair or unlawful personal gain.
Waste: loss or misuse of GCRTA resources due to deficient practices, controls, or decisions.
Abuse: misuse of rank, position, or authority that causes the loss or misuse of GCRTA resources.
Ethical Violation: Biased public expenditures or conflict of interest; soliciting or accepting goods or services based on position or authority. Any violation of the Ohio Ethics Law or any violation of the GCRTA Code of Ethics.
Theft: Taking something from GCRTA without permission.

Other Contacts

Advertise on RTA

Lamar Advertising - bus/rail advertising

Christa Siska - Lamar Transit Advertising

ADA Information and Registration, Main Office, 1240 W 6th St.
Monday - Friday, 8:00am - 4:30pm
216-566-5124
E-mail

Tower City Customer Service Center
Monday - Friday, 8:30am - 4:30pm
216-356-3700
Online Feedback Form

General Manager's Office
For complaints, commendations, and suggestions, please use our Online Feedback Form or call the connection line at 216-621-9500.

For all other concerns, e-mail the General Manager directly

Human Resources
216-356-3204

Procurement
216-356-3130
E-mail

Office of Business Development
Disadvantaged Business Enterprise (DBE) program
216-356-3127
E-mail

Paratransit
216-621-9500, select option 3
E-mail

Office of Equal Opportunity (OEO)
Know Your Rights (Title VI, Title VII, ADA, and EO)
216-356-3085
E-mail

Lost and Found
216-356-3700
E-mail

Transit Police
24-Hour Emergency Dispatch: 216-566-5163
To report suspicious activity: text/photo/video to 216-575-EYES (3937)
E-mail

Marketing
E-mail

Media Relations ONLY
216-356-3016
E-mail
Print, broadcast and on-line journalists should use this number.

Programming & Planning
216-356-3272
E-mail

Arts in Transit
216-356-3272
E-mail