Dos and Don'ts
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DO e-mail firstname.lastname@example.org with your questions, recommendations, inquiries, complaints, or any other feedback. Support hours for email@example.com are Monday - Friday (excluding holidays) from 7:30AM - 4:30PM.
DO NOT activate multiple tickets for the same passenger. Be careful not to overlap active tickets, unless you are using your phone to pay fares for yourself and also for a companion or companions.
DO NOT access your mobile ticketing account on more than one mobile device. This will result in an "App locked" condition requiring assistance from firstname.lastname@example.org. A Mobile Ticketing account is linked to the physical phone for the registered phone number. The customer is responsible for loss of ticket use.
DO NOT uninstall and reinstall the application unless directed by customer support. This may result in an "App locked" condition requiring assistance from email@example.com.
DO create your account with the cell phone number of the phone on which you are using the App. A Mobile Ticketing account is linked to the physical phone for the registered phone number.
DO show the “Active Tickets” screen on your phone to the turnstile attendant or vehicle operator. Be prepared to tap on the displayed ticket to show the attendant or operator the animated QR code screen on your phone's display.
DO be sure to display an Active Ticket screen before entering the Tower City Rotunda or any other area where cellular or Wi-Fi service might be weak or unavailable.
DO maintain a cellular phone carrier service. Without cellular service, the Mobile Ticketing account and the purchased and activated tickets will become unavailable.
DO present identification that demonstrates eligibility (ADA, drivers’ license, etc.) for any reduced fare. If your mobile pass Color Box is brown (see below) you must show proper identification to use that ticket.
What are the RTA Mobile Ticketing support hours?
Support for questions, recommendations, inquiries, complaints is provided via email at firstname.lastname@example.org
, Monday - Friday (excluding holidays) from 7:30AM - 4:30PM
Does Mobile Ticketing require a cellular phone service?
Yes. The customer is responsible for loss of ticket use when cellular phone service is unavailable.
Does Mobile Ticketing require internet access?
Yes. The customer is responsible for loss of ticket use when internet access is unavailable. RTA offers free Wifi on all buses and trains and at several stations/transit centers
Can Mobile Ticketing be used on Paratransit Services?
You can make mobile ticketing purchases by credit card from within the App.
Which credit cards are accepted?
American Express, Discover, MasterCard and Visa. If you encounter problems, please contact your payment card issuer.
How do I board and ride with a mobile ticket?
Simply show an activated ticket for each rider, on your phone screen, to the driver or attendant.
Do my mobile tickets expire?
Activated mobile tickets expire according to standard GCRTA rules for that type of pass. The ticket shows an "Expires in" counter that lets you see exactly when it will expire. Tickets that have already expired are shown in your "Rider History" screen and cannot be used.
Can I use my account/tickets on more than one phone?
No. A Mobile Ticketing account is linked to the physical phone for the registered phone number.
Can I share my RTA Mobile Ticketing account?
Your account and your tickets can only be used on your registered phone.
What should I do if I get a replacement phone and keep same phone number?
What should I do if I change my cell-phone number?
How do I unlock my account if I encounter an "App locked" message?
Can I get a receipt for my Mobile Ticketing Purchase?
Yes. Add your email address to your App Profile. Go to App Options and Check on “E-mail me receipts”. You can get an email receipt for a specific past ticket purchase, or choose to have new receipts automatically emailed to you.
Can I bring family members or other companions on RTA vehicles using my Mobile Ticketing device?
Yes. The App allows you to 'activate' more than one ticket at the same time. Please be sure to purchase, activate and display one ticket from your mobile device for each rider. You will be asked to show an active ticket for each rider in your party. When you have more than one active ticket you need to swipe left or right on the Active Tickets screen to show them all.
Can I use my fare if my phone is not functioning or is out of battery?
No. You must be able to show the Active Ticket screen to GCRTA personnel to use your ticket. The customer is responsible for loss of ticket use.
Are my tickets transferable/exchangeable?
No. Tickets cannot be transferred from one account to another. Nor can they be exchanged for tickets of another type or duration.