Mar 31, 2015
Red Line train

CLEVELAND -- The Greater Cleveland Regional Transit Authority released this statement.

Yesterday, we became aware of an incident at the West 117th Street Station, and immediately launched a thorough investigation.

Today, we received a formal complaint from Ms. Jessica Ferrato, and we will be interviewing her as part of the process.

From what we know now, it appears this incident could have been handled far more appropriately. We apologize for the way this incident transpired.

This is clearly an unfortunate situation.  Importantly, we will be taking the appropriate action internally.

Once the investigation is complete, we will be able to provide further details.

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