Mar 21, 2013
Riders board the Red Line at Tower City.

CLEVELAND -- The Greater Cleveland Regional Transit Authority (RTA), in cooperation with the Northeast Ohio Areawide Coordinating Agency (NOACA), is now collecting its second phase of customer data.

Survey ends by May 1

From March 26-May 1, surveys will be collected on the Blue and Green Lines, the HealthLine and most bus routes.

Customers on the Red Line and a few bus routes will see surveyors in September, after both Red Line construction projects are complete and school is back in session.

ETC Institute, an RTA contractor, is boarding RTA buses and trains to conduct this on-board passenger survey. They are  asking customers a series of questions about trip patterns, household information, demographics and frequency of riding public transit. In most cases, there will be two surveyors on each bus or rail car at a time.

Please help us by answering 'YES'

RTA encourages customers to take part in these five-minute surveys. The data gathered by surveyors will enhance the region's ability to compete for funding for transportation improvement projects, as well as being a great source of ridership data.

The Federal Transit Administration requires regional surveys of this size every 10 years. The last one done in this region was in 1993.