The Greater Cleveland Regional Transit Authority (RTA) is introducing a six-month pilot program with two nationally known ride-sharing companies:
- Uber
- Lyft
As a Paratransit customer, you can choose if you want ONE of these companies to help RTA meet your trip requests. You can book trips right from your smartphone, and have more control over your time. That’s what MyParatransit is all about.
Benefits of selecting a ride-sharing company
- Shorter wait times.
- Instant, same-day booking.
- Faster trips.
- Access to wheelchair-accessible vehicles.
- More flexibility in booking your return trip.
- The option to ride alone, and have the whole vehicle to yourself.
- Personal Care Assistants (PCAs) ride free. Other riders must pay the full trip charge from the provider.
- You can opt in to MyParatransit, and still use all the RTA Paratransit services.
- Fare collection
Fares
RTA fare media are not valid for payment when using this service.
- You will continue to pay $2.75 for each trip – just like you do now.
- Each trip will be subsidized up to $15 by RTA.
- If the cost of the ride is greater than $17.75, you will be required to pay the difference.
Who is eligible
- All Paratransit customers are eligible.
- Participation is voluntary. Regular Paratransit service is always available as an option.
Booking a trip
- Book trips directly with participating providers. You may need to provide a credit card or debit card to participate.
- Your initial trip must be booked at least minimum of 24 hours in advance. A return trip may be booked on the day of service.
- You are responsible to pay for any cancellation charges.
What do they provide?
- Curb-to-curb transportation service.
- Lift-equipped vehicles for wheelchairs are available. If you use a wheelchair, be sure to request a lift-equipped vehicle when scheduling your ride.
- If you have complaints, contact your service provider directly.