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Title	Summary
Customer Service - FAQ	I am riding with children. What are my options? I heard that customers now have to pay a separate fare on each bus or train. Is this true? I have an RTA Senior ID Card. The All-Day Pass is expensive for me. What can I do? I don’t ride often, and when I do, it is normally one-way only. What should I do? Can two or more riders use the same farecard per trip? …
Park N Ride Event Recap	Since the inception of the Park-n-Ride, GCRTA has provided express service to our riders for the better part of the last 20 years. However, with the Covid-19 pandemic, the GCRTA system experienced decreases in ridership, not only to the Park-n-Ride but to bus, train and trolley services. March 24, 2020 marks the day that the Park N’ Ride service to Westlake, North Olmsted and Strongsville were suspended until further notice. This was in accordance with Governor’s “Stay at Home” order. During…
TOD - Guidelines	Click here for a downloadable PDF (2.1MB) of this report. Introduction What is RTA? What is Transit Oriented Development? What is Joint-Development TOD? Why Transit Oriented Development? Planning…
Dude, Where’s My Real-Time Data?	One of the advances RTA made a few years back was the introduction of real-time vehicle location and stop time prediction. This gave our customers access to decision-making tools they didn't previously have available, and made choosing transit an easier option. Unfortunately, the availability of real-time data is based on many moving parts, and all of those parts have to work in concert for this information to be properly, accurately available. Case in point, the recent Red Line…
Honoring a Dedicated Craftsman: Reflections on 49 Years of Service	Humble Beginnings Embarking on his journey into the world of mechanics, Kenneth Yontz's fascination with the craft began during his high school years, undoubtedly influenced by the footsteps of his father. Taking a significant step towards his passion, Kenneth applied for the position of Body Mechanic at the Rail District for Cleveland Transit System (CTS) on January 6, 1975. This pivotal moment would mark the commencement of a lifelong career, preceding the transformation of the…
Integrated Communications Center Answers the Call from Frontline Operators	At any given moment there are 300-400 buses and 13 or more rail cars in the field for Greater Cleveland RTA and hundreds of operators serving thousands of riders in sprawling Cuyahoga County. Things can happen out there, and when they do the first call often goes to the Integrated Communications Center (ICC) at the Main Office in downtown Cleveland. “We’re the first ones our operators call when they have a problem,” Tony Richardson, the Acting Director of Service…
Microtransit: An Alternative to the Work Commute	The Greater Cleveland Regional Transit Authority (GCRTA) recently unveiled an extraordinary initiative, the Workforce Connector Program in partnership with SHARE Mobility, designed to create flexible, affordable, and sustainable transportation. This program is a first-mile, last-mile initiative that is a part of the microtransit service that connects people from public transportation to the front door of their workplace. The pilot of the program…
Take RTA to your Vaccination Appointments	For many Ohioans COVID-19 has been crippling. For the past year, we have all been quarantining, masking up and social distancing. However, there is a light at the end of the tunnel! With three vaccinations now available, GCRTA wants to help get you to your appointment. To check your eligibility and register for your shot, visit the Ohio Department…
Rider's Digest -- November 2016	HealthLine service marks 8th anniversary on Euclid Avenue On Oct. 25, 2008, officials cut a ribbon on Euclid Avenue to signal the start of HealthLine service. The HealthLine continues to be recognized as the top BRT system in North America. In 8 years, it has provided rides for than 34.9 million customers, and has generated more than $5 billion in economic development. Your RTA guide to fun on the…
Rider's Digest -- May 2017	Late-night trolley service extended to Flats East Bank Headed for Flats East Bank this summer? Just hop on the C-Line trolley. It’s free with a smile. RTA will offer a new service seven days a week beginning Friday, May 26, just as summer kicks in. Other summer service changes begin Sunday, June 4, but the trolley service starts earlier, to help riders enjoy the Memorial Day weekend. …

Customer Service - FAQ

I am riding with children. What are my options?
I heard that customers now have to pay a separate fare on each bus or train. Is this true?
I have an RTA Senior ID Card. The All-Day Pass is expensive for me. What can I do?
I don’t ride often, and when I do, it is normally one-way only. What should I do?
Can two or more riders use the same farecard per trip?
…

Park N Ride Event Recap

Since the inception of the Park-n-Ride, GCRTA has provided express service to our riders for the better part of the last 20 years. However, with the Covid-19 pandemic, the GCRTA system experienced decreases in ridership, not only to the Park-n-Ride but to bus, train and trolley services. March 24, 2020 marks the day that the Park N’ Ride service to Westlake, North Olmsted and Strongsville were suspended until further notice. This was in accordance with Governor’s “Stay at Home” order. During…

TOD - Guidelines

Click here for a downloadable PDF (2.1MB) of this report.

Introduction

What is RTA?
What is Transit Oriented Development?
What is Joint-Development TOD?
Why Transit Oriented Development?

Planning…

Dude, Where’s My Real-Time Data?

One of the advances RTA made a few years back was the introduction of real-time vehicle location and stop time prediction. This gave our customers access to decision-making tools they didn't previously have available, and made choosing transit an easier option.

Unfortunately, the availability of real-time data is based on many moving parts, and all of those parts have to work in concert for this information to be properly, accurately available. Case in point, the recent Red Line…

Honoring a Dedicated Craftsman: Reflections on 49 Years of Service

Humble Beginnings

Embarking on his journey into the world of mechanics, Kenneth Yontz's fascination with the craft began during his high school years, undoubtedly influenced by the footsteps of his father. Taking a significant step towards his passion, Kenneth applied for the position of Body Mechanic at the Rail District for Cleveland Transit System (CTS) on January 6, 1975. This pivotal moment would mark the commencement of a lifelong career, preceding the transformation of the…

Integrated Communications Center Answers the Call from Frontline Operators

At any given moment there are 300-400 buses and 13 or more rail cars in the field for Greater Cleveland RTA and hundreds of operators serving thousands of riders in sprawling Cuyahoga County.

Things can happen out there, and when they do the first call often goes to the Integrated Communications Center (ICC) at the Main Office in downtown Cleveland.

“We’re the first ones our operators call when they have a problem,” Tony Richardson, the Acting Director of Service…

Microtransit: An Alternative to the Work Commute

The Greater Cleveland Regional Transit Authority (GCRTA) recently unveiled an extraordinary initiative, the Workforce Connector Program in partnership with SHARE Mobility, designed to create flexible, affordable, and sustainable transportation. This program is a first-mile, last-mile initiative that is a part of the microtransit service that connects people from public transportation to the front door of their workplace. The pilot of the program…

Take RTA to your Vaccination Appointments

For many Ohioans COVID-19 has been crippling. For the past year, we have all been quarantining, masking up and social distancing. However, there is a light at the end of the tunnel! With three vaccinations now available, GCRTA wants to help get you to your appointment. To check your eligibility and register for your shot, visit the Ohio Department…

Rider's Digest -- November 2016

HealthLine service marks 8th anniversary on Euclid Avenue

On Oct. 25, 2008, officials cut a ribbon on Euclid Avenue to signal the start of HealthLine service.

The HealthLine continues to be recognized as the top BRT system in North America.

In 8 years, it has provided rides for than 34.9 million customers, and has generated more than $5 billion in economic development.

Your RTA guide to fun on the…

Rider's Digest -- May 2017

Late-night trolley service extended to Flats East Bank

Headed for Flats East Bank this summer? Just hop on the C-Line trolley. It’s free with a smile.

RTA will offer a new service seven days a week beginning Friday, May 26, just as summer kicks in. Other summer service changes begin Sunday, June 4, but the trolley service starts earlier, to help riders enjoy the Memorial Day weekend.

…