FRAMEWORK FOR THE FUTURE
Vision and Goals
Vision and goals provided a structure for framing the Strategic Plan. The vision defined the philosophy that guides RTA decisions and priorities. The vision and goals were based on initial input from stakeholders, previous RTA documents, changing conditions facing RTA and the transit industry, and national best practices.
The preliminary Goals for the Strategic Plan are:
Greater Cleveland Regional Transit Authority will deliver access to opportunity through safe, reliable, integrated, sustainable, and innovative transportation you can trust.
CUSTOMER EXPERIENCERTA will provide dependable, clean, fast, and seamless transportation that creates a positive experience for RTA customers.
FINANCIAL STABILITYRTA will be a responsible steward of public funds by providing exceptional services cost-effectively.
STATE OF GOOD REPAIRRTA will enhance, preserve and maintain its infrastructure and assets.
TECHNOLOGICAL INNOVATIONRTA will lead in its integration of new technologies and evolving mobility options to enhance the transportation experience for customers, RTA employees, businesses and visitors.
ECONOMIC PROSPERITYRTA will be the transportation backbone that moves the economy forward and improves the quality of life of county residents by enabling economically sustainable regional land use and development and reinforcing investment in
strategic employment and population centers.
ACCESSRTA will facilitate increased access to jobs, education, and civic life.
COLLABORATIONRTA will work with stakeholders to foster creative solutions to mobility challenges and drive opportunities for transit oriented development.
EQUITYRTA will continue to provide equitable transit services that benefit disadvantaged individuals and communities.
ENVIRONMENTAL SUSTAINABILITYRTA will reduce greenhouse gas emissions in the region by providing clean transportation and shifting travelers away from single occupancy vehicles.
TRANSPARENCYRTA will instill public confidence as a well-run institution that is accountable to its customers, employees, and taxpayers.
The vision and goals are preliminary and will evolve throughout the planning process and as additional feedback is obtained.