How to be a Happy Rider on GCRTA Vehicles

Serving a vast community of 19.1 million people in Cleveland, the Greater Cleveland Regional Transit Authority (GCRTA) is a lifeline for commuters heading to work, school, or medical appointments. Whether you're a seasoned rider or new to public transportation, these tips will elevate your GCRTA experience.

 How to be a Happy Rider on GCRTA Vehicles
by Rasheida Wimberly

Jan 19, 2024

  1. Plan Your Journey in Advance:
    • Explore our website or use the Transit app for seamless trip planning, schedule checks, and real-time updates on delays or modifications. Prepare for your commute to avoid surprises.
    • For scheduling assistance, contact the Community Connection Line at 216-621-9500, available Monday through Friday from 7 a.m. to 6 p.m., and on Saturdays from 8 a.m. to 4:30 p.m. Knowledgeable RTA staff will address your queries.
  2. Be Aware of Your Surroundings:
    • Look for well-lit stops and stations, especially during nighttime waits. Choose locations with other commuters around and avoid isolated areas for your safety.
    • Identify bus stops with the distinctive round target symbol (Figure 1) or route numbers listed on the sign (Figure 2) for added convenience.
  3. Boarding Etiquette:
    • When your bus arrives, signal the driver by raising your arm or hand, allowing the bus to come to a complete stop before boarding.
    • Pay your fare using exact change or swipe your pass or fare card through the farebox for a smooth boarding process.
    • Check the front of the vehicle for the bus or rapid's final destination, ensuring you board the right service for your journey.

By following these practical tips, you can make the most of your GCRTA transit experience, ensuring a safe, efficient, and enjoyable journey to your destination.

Visit our website for more tips on how to be a Happy Rider on GCRTA vehicles.

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Figure 1
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Figure 2