Oct 5, 2026
On Tuesday, October 6, 2026, the Greater Cleveland Regional Transit Authority (GCRTA) will celebrate Customer Experience Day by recognizing our riders and the districts, departments, and individuals who go above and beyond to deliver exceptional customer experiences.
GCRTA Customer Experience team members will be greeting riders at various Bus/Rapid stations and in Downtown Cleveland Public Square thanking them for riding GCRTA.
We encourage customers to stop by one of these locations to connect with a Customer Experience team member to say hello, share a transit experience, grab a refreshment, take a photo, and collect GCRTA giveaways.
• Tower City Station Rotunda Area (6:00 am – 9:30 am)
• Cedar-University Station (6:00 am – 9:00 am)
• Louis Stokes-Windermere Station (6:00 am – 9:00 am)
• West Park Station (6:00 am – 9:00 am)
• West 25th Station (6:00 am – 9:00 am)
• Downtown Cleveland Public Square Area (11:00 am – 1:00 pm)
“GCRTA's success heavily depends on customer experience," said GCRTA General Manager and Chief Executive Officer India L. Birdsong Terry. “We must treat positive customer experience as a necessity, not an extra. By putting riders first, we can accelerate our growth and build community bonds that last.”
All GCRTA employees are invited to participate and join in the celebration.