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| Title | Summary |
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| Dates Set for Public Meetings to Discuss Proposals | A copy of the presentation to be given at this series of meetings is available here. On March 21, the Greater Cleveland Regional Transit Authority (RTA) begins a series of public meetings to gather comments about proposed fare increases for buses, trains and Paratransit… |
| 45 Years of Safe Operating: Honoring James E. Smith | This fall, we celebrate a truly remarkable milestone — 45 years of safe operating and 47 years of service from Paratransit Operator James “Jimmy” E. Smith. Since joining the Greater Cleveland Regional Transit Authority (GCRTA) in 1978, Jimmy has been a constant presence of patience, care, and professionalism on Cleveland’s streets, earning the respect of his peers and the gratitude of thousands of passengers along the way. Jimmy’s story began with a… |
| Cleveland Sight Center Training | GCRTA provides Bus, Rail and Paratransit Operators with various types of training each year to improve customer service and safety of our passengers. Recently, our Paratransit Training Instructors and Operators visited the Cleveland Sight Center to learn how best to interact with customers who may have vision loss or blindness. |
| Paratransit Services | |
| Holiday Service Schedule | If you need help planning a trip on any day, including a holiday, use RTA's on-line trip planner. … |
| Connect With RTA | Online Customer FeedbackRTA Community Connection Line: 216-621-9500 (1 for English, 2 para Español)
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| RTA Heroes | GCRTA has many heroes working each day. We would like to recognize some of them for their work during the COVID-19 crisis. Part-time hostlers Gary Featherstone and Deonte Lykes volunteered to come from their home districts to Paratransit to assist during a critical shortage of hostlers. Because of their dedication, Paratransit was able to meet the cleaning protocols GCRTA set up during the pandemic. We thank them for their hard work and dedication to GCRTA and providing safe,… |
| Juan Carlos Rivera | Juan Carlos Rivera is one of the friendliest and most charismatic people that you will meet. Prior to RTA, Juan Carlos was a branch manager in the banking world. He decided to come to RTA for the opportunity to spend more time with his family. As head of ADA registration and the Telephone Information Center, he gives his all to manage his team and serve the Greater Cleveland area in a friendly and efficient manner. The Americans with Disabilities Act of 1990 ensures the… |
| Clear Plastic Barriers Installed | RTA is installing clear vinyl curtains on all buses and paratransit vehicles to provide a protective barrier between operators and customers. The barriers are made of clear, marine grade vinyl and are custom cut to provide a secure enclosure that extends from the back of the bus operator’s seat to the front windshield and from the ceiling to the floor, between the seat and the fare box. Double-sided Velcro is being used to… |
| ADA Office Reopens | Greater Cleveland RTA (GCRTA) is re-opening its ADA Office, located inside our Main Office Building. Beginning Wednesday, June 3, 2020 the office will reopen, by appointment to serve our ADA customers. Due to the COVID-19 pandemic, everyone has been forced to look at the way we do business and how we can keep our staff and customers safe. We have made some changes and here are some things you can expect on June 3: |