Former Board member Jesse Anderson at the Shaker Square Station

The GCRTA Main Office Building at West 6th Street remains restricted to employees only as well as visitors and vendosr by business appointments only.

Furthermore, the ADA Registration Office at the Main Office Building reopened, by appointment only, as of Tuesday, March 1, 2022.  COVID-19 protocols are in place for the safety of our staff and visitors.  We encourage visitors to continue to wearing a mask, practice social distancing, and wash their hands frequently to assist in preventing the spread of COVID-19. We are all in this together to stop the spread of this virus.   

Key changes that took effect Jan. 1, 2018

  1. Customers can now use mobile ticketing to purchase four types of fare media -- Paratransit 1-Ride Card, Paratransit All-Day, Paratransit 7-Day and Paratransit Monthly Passes.
  2. Only a Paratransit 1-Ride ticket and Paratransit Fare Media can be used to pay for Paratransit trips. No other Fare Media will be accepted.

Paratransit is in the process of completing a copy of the new Common Location manual for our visually impaired customers in multiple formats. Please check back regularly on our Web site for updates.

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Americans with Disabilities Act (ADA)

The Americans with Disabilities Act (ADA) was signed into law in 1990. It:

  • Protects the rights of all people without regard to their physical and/or cognitive disabilities.
  • States that all persons have a right to use available public transportation.
  • Requires that those not able to independently ride public buses be provided with an equivalent, corresponding service for their transportation needs within the established service area.

This corresponding service is called Paratransit. Paratransit service is provided to persons who, because of their disabilities, are unable to independently travel on the public transit system.

Each day, thousands of people choose RTA as a convenient, economical way to get around Greater Cleveland. Services for riders with disabilities include:

  1. RTA buses with the universal "wheelchair symbol" on the front, complete with wheelchair lifts or ramps to help people board buses safely and easily.
  2. A bus fleet that is totally accessible.
  3. ADA-accessible Rapid Transit stations, to help passengers safely ride RTA trains.

If you need more assistance than the standard RTA service offers, you may be eligible for ADA certification to travel on specially equipped Paratransit vehicles.

Paratransit certification process

Are you eligible for ADA certification?
Service eligibility
Obtaining an application
Completing the application
Functional testing
Appealing the decision

Travel training

Travel Training program
Benefits of travel training
Who is eligible?
What does travel training include?
Get started today

Using Paratransit service

Getting started
Affordable fares
Arranging your travel
Calling to schedule a trip? Please remember:
Tips for smooth travel
Using fixed-route service
Paratransit service limits
How to cancel a trip

Paratransit rules and policies

Visitors policy
Personal Care Attendants
Customer behavior policy
No-show policy
Late cancellation policy
Warning and suspension process
Appealing suspensions

Paratransit appeals process

Right to appeal
The appeals process
Questions about appeals

For more information

For an ADA application:

To schedule Paratransit service after you have received your ADA ID card:

If your vehicle has not arrived at the end of your scheduled window of time:

  • Call the Paratransit dispatcher, 216-566-5244

For general questions about RTA service:

  •  Call the RTAnswerline, 216-621-9500

Disability program for bus & rail

This application (link is external) must be completed if you want to participate in RTA's disability program for fixed-route bus and rail, or if you want to recertify your enrollment in the disability program.  Applications can be submitted via fax, email or dropped off at Tower City Customer Service Center.  

To apply for RTA's Fixed-Route Disability Fare program, fill out pages 2 and 3 of the application. A medical professional or social worker must complete pages 4-6. Submitt the completed form via fax, email or dropped off at the Tower City Customer Service Center.  The $5 fee is being waived.  

RTA can only process applications that are completed correctly.

New Fixed Route Cards will be issued without a photo and state the card is T"emporary".  Customers will be required to show operators thier new ID card as well as a state issued photo ID.  

Renewing Fixed Route Cards will need to submitt a renewal applications.  They can be submitted via fax, email, or dropped off at Tower City Customer Service Center.  The current card will be extended until March 31, 2021.  

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