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| Paratransit service | Mobile ticketing purchasing options
Americans with Disabilities Act (ADA)The Americans with… |
| Using Paratransit service | Getting startedAfter you receive your letter describing the approved service, bring the letter and a photo ID card to Customer Service on the first floor of RTA's Main Office, 1240 West Sixth St., to receive your ADA identification card. You can begin using RTA's call-ahead system to request Paratransit service 48 hours after receiving your ID card. Arranging your travelOnce you are certified for Paratransit service and have your ID card:
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| Paratransit Driver's Swift Action Helps Save Passenger's Life | On Thursday, January 11, 2024, Felicia Howard, a Paratransit Operator for the Greater Cleveland Regional Transit Authority (GCRTA), had a scheduled pick-up at the Fresenius Medical Care Center (Dialysis) for an older female passenger. When the passenger boarded the GCRTA Paratransit vehicle, Felicia immediately sensed that something was wrong. The passenger was visibly distressed and having difficulty breathing. Without hesitation, Felicia engaged with the passenger, asking if she was okay.… |
| Driving Through Time: Celebrating 45 Years with GCRTA | The Beginning of the JourneyA friend’s recommendation, along with a telegram stating The Greater Cleveland Regional Transit Authority (GCRTA) was hiring drivers for their Community Responsive Transit (CRT) service led to James “Jimmy” Smith joining the authority in 1978. CRT was a pilot project with the initial goal of providing transportation for the senior community in select neighborhoods, during limited hours, and without fare collection. As CRT expanded, it evolved into a… |
| Paratransit rules and policies | RTA's Paratransit service is committed to providing safe, secure and reliable service. To ensure this level of service, the cooperation and support of customers is critical. That's why RTA has adopted these policies. Visitor policyIf you are a resident of Cuyahoga County and are traveling:
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| Paratransit certification | Are you eligible for ADA certification?To determine if you qualify for Paratransit service, answer these questions:
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| 'My Paratransit' gives you options for a better riding experience | The Greater Cleveland Regional Transit Authority (RTA) is introducing a six-month pilot program with two nationally known ride-sharing companies:
As a Paratransit customer, you can choose if you want ONE of these companies to help RTA meet your trip requests. You can book trips right from your smartphone, and have more control over your time. That’s what MyParatransit is all about. Benefits of selecting a ride-sharing company
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| Paratransit fares increase Aug. 6, 2017 | Paratransit ridership continues to grow. RTA now provides more than:
Providing Paratransit service is an unfunded federal mandate – no trip can be denied. That requires transit providers like RTA to supply all trips requested by the 16,000 ADA certified customers in Cuyahoga County. Thanks to technology upgrades in the scheduling software,… |
| Take RTA to your Vaccination Appointments |
For many Ohioans COVID-19 has been crippling. For the past year, we have all been quarantining, masking up and social distancing. However, there is a light at the end of the tunnel! With three vaccinations now available, GCRTA wants to help get you to your appointment. To check your eligibility and register for your shot, visit the Ohio Department… |
| Paratransit appeals process | The ADA requires that transportation providers establish a process for persons to appeal decisions if they are denied access to Paratransit service. RTA has established an appeals procedure for persons whose applications for Paratransit eligibility are denied or for persons who have received suspension notices for other reasons. An individual may file an appeal when RTA denies Paratransit service for:
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