Over the past year, the Greater Cleveland Regional Transit Authority’s Customer Experience (CX) & Performance Management (PM) Department has worked across divisions to strengthen rider engageme
One of the advances RTA made a few years back was the introduction of real-time vehicle location and stop time prediction. This gave our customers access to decision-making tools they didn't previously have available, and made choosing transit an easier option.
RTA is investing in a well-rounded experience for all riders, with all vehicles in its fleet offering free WiFi to riders.
RTA’s Transit Police department handles calls for service and other emergencies just like every other police department in Ohio. Our 140 sworn officers pledge to keep not only RTA’s staff and riders, but everyone in Greater Cleveland safe every day.
Work on the S-Curve retaining wall is on schedule to be completed by the end of August. A total of 75 steel frames have been erected and a layer of anti-corrosion and ultraviolet protection coating is being applied.
RTA pilots solar real-time bus arrival information signs
By: Mandy Metcalf, Planning Team Leader - Programming & Planning Dept.
You could say Nick Krehel Jr. was born into his position at RTA. He’s a third generation RTA employee, his grandfather was a rail operator, his father was a dispatcher at Paratransit, his brother Justin is an Equipment Servicer, and Nick works as an Equipment Repair Leader.