Coronavirus - Ride Safely

What you can do

Ohio Health Directors Orders to Wear a Face Covering

On Wednsday, July 8, 2020 at 6:00 p.m. the Ohio Health Department's Director issued an order requiring individuals traveling in any county that is a level 3 or level 4 Public Health Emergency to wear a face covering when in public. Face Coverings should be worn when:

In any indoor location that is not a residence;
When outdoors and unable to consistently maintain a distance of six feet or more from individuals who are not members of their household; or
While waiting for, riding, driving, or operating public transportation, a taxi, a private car service, or a ride-sharing vehicle.

As a result of this order, GCRTA strongly encourages all riders to wear a face covering when waiting for or riding our service to protect themselves and others. We have always considered this a shared responsibility, with our customers. This cooperative effort is needed now more than ever. If we are to successfully combat the outbreak of COVID-19 in our community, we must do this together. To protect yourself and others in public, please wear a face covering.

Returning to Transit? Here is what you can do to stay healthy while riding.

Utilize the RTA CLE app (available on Android and iPhone) for contactless payment of your fare. This will reduce the need to purchase passes from a Ticket Vending Machine or Customer Service.
Wear face covering (covers your nose and mouth) when waiting or riding our service. A face covering is a sign of respect for your fellow riders, and the operator. By wearing it, you protect yourself in the event someone is sick and does not realize it. Additionally, if you are asymptomatic, you are aiding in the prevention of spreading to others.
Do not touch your mask/face, and cover your coughs and/or sneezes with a tissue, or your sleeve. This will keep droplets from spreading in the air to others around you. Also, avoid touching your eyes, nose, and mouth.
Wash your hands frequently with soap and water for 20 seconds, or use hand sanitizer when unable to use soap and water.
Practice physical distancing, when possible, to reduce your risk of coming into contact with the virus.

Let's protect one another; with your help, and by following the above guidelines, we can all enjoy transit and all the Greater Cleveland area has to offer.

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What we are doing

Our commitment is to operate a safe, reliable, clean, and courteous public transportation system. Now more than ever, we want to show you that our system is safe and clean. Here is how we are doing just that:

Cleaning

High touch surfaces, such as seats, fare boxes, doors, hand rails, etc. on buses and trains, are cleaned every 24 hours with CDC recommended products.
Service and Transit Police vehicles are cleaned between users, and again every 24 hours, with CDC recommended projects.
Our facilities undergo enhanced cleaning and sanitizing several times a day.
The MoonBeam3 (UV-C light) is used to disinfect sensitive equipment and K-9 vehicles reguarly. It is also utilized in response to any vehicle that is removed from service and requires immediate disinfecting.

Mask, Face Covering, Shields, and Barriers

All employees are required to wear a mask or face covering when operating any vehicle, in a common area within a facility, or when interacting with riders or fellow co-workers.
Plexiglass has been installed at the information desk at Tower City, around booth attendents, and the reception desk at our Main Office.
Vinyl protective barriers or curtains that enclose the drivers have been installed on all buses.

Temperature Taking

Employees are encouraged to take their temperatrues daily, and not report to work if they have a temperature of 100.4 or higher.
Upon arrival at all GCRTA facilities, employees and visitors have their temperture taken. If an employees has a temperature fo 100.4 or higher, they are sent home and instructed to follow our protocol. If a vendor or other visitor tests higher than 100.4, they are not permited into the facility.

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Need a Mask, Take a Mask

GCRTA riders who need a mask can obtain one from one of our scheduled events below or from our Tower City Rotunda and from the Supervirors Office at the Windermere Rapid Station. Mask are available one per person.

Need a Mask, Take a Mask Events

Our staff will be hosting Need a Mask, Take a Mask events throughout Cuyahoga County. At these events, staff will be distributing cloth masks that riders can wash and re-use. Due to the limited quantities, masks will be distributed:

on a first-come, first-serve basis
one per person
while supplies last
riders must be present to receive a mask

The cloth masks Greater Cleveland RTA will be distributing were provided to us from the Department of Transportation (DOT) and FEMA. They have been working to outfit essential workers across the United States by donating 15.5 million cloth masks. Of that 15.5 million, 4.8 were allocated to public transit agencies. We thank DOT and FEMA for supplying us with masks to not only protect our employees, but our riders, as well.

Date	Time	Location
June 24, 2020	3:00 - 6:00 pm	Windermere RTS
June 25, 2020	6:00 - 8:30 am	Green Rd RTS
	6:00 - 8:30 am	Warrensville-Van Aken RTS
	6:00 - 8:30 am	Shaker Square
	1:00 - 3:00 pm	Southgate Transit Center
June 26, 2020	6:00 - 8:30 am	Green Rd RTS
	6:00 - 8:30 am & 12:00 - 5:00 pm	Warrensville-Van Aken RTS
	6:00 - 8:30 am & 12:00 - 5:00 pm	Shaker Square
	12:00 - 2:00 pm	West Park RTS
June 29, 2020	6:00 - 8:30 am & 12:00- 5:00 pm	Green Rd RTS
	6:00 - 8:30 am	Warrensville-Van Aken RTS
	6:00 - 8:30 am & 12:00 - 5:00 pm	Shaker Square
June 30, 2020	7:00 - 10:00 am	Westgate Transit Center
July 8, 2020	8:00 - 11:00 am	Cedar-University RTS (Bus side)
July 16, 2020	2:00 - 5:00 pm	Parma Transit Center
July 21, 2020	11:00 am - 1:00 pm	E. 55 RTS
July 30, 2020	7:00 - 9:00 am	West Blvd. RTS
August 3, 2020	4:00 - 6:00 pm	Windermere RTS
August 12, 2020	3:30 - 5:30 pm	Tower City Rotunda
August 21, 2020	7:00 - 9:00 am	Shaker Square
August 25, 2020	6:30 - 8:30 am	Brookpark RTS
September 3, 2020	1:30 - 3:30 pm	Southgate Transit Ceter

masks

Mask Requirement

Masks Required

One of GCRTA’s core values is providing customers and employees a safe riding environment. Therefore, GCRTA strongly encourages all riders to wear a face coverings when waiting for or riding our service to protect themselves and others. We have always considered this a shared responsibility, with our customers. This cooperative effort is needed now more than ever.

To assist riders who may not have a face coverings, GCRTA began distributing complimentary face covering at a number of passenger facilities on June 24, 2020. Information on upcoming dates is available at http://www.riderta.com/coronavirus#masks.

As for the Ohio Health Departments recent order requiring the wearing of face coverings in public, including on public transit, GCRTA employees have be instructed not to confront customers who are not wearing a face covering. Nor will Transit Police intervene in these situations. This is in an effort to avoid possible confrontation.

If there are areas where a number of passengers consistently ride without a face covering, GCRTA’s community engagement staff will attempt to intercede through the distribution of complimentary face masks.
If we are to successfully combat the outbreak of COVID-19 in our community, we must do this together. To protect yourself and others in public, please wear a face covering.

maskrequirement

Service Changes

We know people have places to go, that is why we are making changes to service.

August 9, 2020 - GCRTA is planning to change the service on a number of bus routes to improve peak frequencies and weekday accessibility. GCRTA is also re-instating service on three of its Park-n-Rides and its B-Line trolley. New timetables for bus and rail routes affected are available on our route pages, through the RTAnswerline (216) 621-9500, or can be picked up at the Tower City Station.

New timetables will be available on our online trip planner at rideRTA.com, through the RTAnswerline (216)-621-9500, or at the Tower City Station.

June 28, 2020 - The service change will offer improved peak frequencies and weekday accessibility. New timetables for bus and rail routes affected are available on our route pages, through the RTAnswerline (216) 621-9500, or can be picked up at the Tower City Station.

servicechanges

Coronavirus

We at Greater Cleveland Regional Transit Authority (GCRTA) understand that this is an uncertain time and are working to maintain public transit to thousands of people who rely on us each day. Our commitment is to operate a safe, reliable, clean and courteous public transit system. We are monitoring all COVID-19 developments while providing bus, rail and paratransit services to riders who need to take essential trips.

Join GCRTA in the Fight to Stop the Spread of Infectious Diseases

GCRTA has taking the Coronavirus situation very seriously. We are working with state and local public health officials and we are closely following the CDC’s guidance to reduce the spread of Coronavirus as well as Governor DeWine's orders. In the Governor's daily press conferences, he continuously recommends wearing a face covering (covers mouth and nose) when out in public. GCRTA strongly encourages riders to wear a face covering when riding to protect themselves, our operators and other passengers.

The CDC, Ohio Health Department recommend the use of cloth face coverings to slow the spread of the Coronavirus/COVID-19. You will also find guidance for making your own face covering (bottom of the page).

What GCRTA is doing to clean Bus, Rail, Stations and Paratransit

GCRTA has an enhanced cleaning protocol for all its buses, trains, paratransit and non-revenue vehicles that began on March 5. In response to concerns about the spread of the coronavirus, GCRTA staff has been cleaning all touchable surfaces on board its vehicles with a cleaning agent recommended by the Centers for Disease Control (CDC) every 24 hours. This also includes non-revenue and Transit Police vehicles, all Transit Centers and all GCRTA public facilities, bus districts and office buildings.

Additionally, bus and rail operators and other staff have been provided with disinfectant wipes to clean their work areas routinely throughout the day.

What you can do to help reduce the spread of Coronavirus

We can all do our part to prevent the spread of germs. GCRTA is following the guidelines issued by the CDC, Ohio Health and Cleveland Health Departments as well as Governor DeWine that are applicable to this region. We applaud everyone who has adhered to the guidance of the CDC, Health Departments and our Governor. We’re asking customers to follow the preventative measures to product themselves, our operators, and others.

Wear face covering (covers your nose and mouth) when out in public for your health and the health of others
Wash your hands frequently and thoroughly, and use hand sanitizer when available
Practice physical distancing, when possible
Cover coughs and sneezes with the inside of your elbow or tissue
Keep hands away from your eyes, nose and mouth
If you have cold or flu symptoms, please stay at home to reduce the risk of spreading any illness

To adhere to the Governors orders, all GCRTA employees are required to wear a face covering while on GCRTA property or aboard any service vehicle. We are also asking all contractors to require thier employees to wear face coverings while on GCRTA propery or aboard any service vehicles.

Service Updates

RTA to temporarily reduce service on most routes beginning April 12
RTA Suspends Park-N-Ride and Trolley Service Until Further Notice

FAQs

We at Greater Cleveland RTA understand that this is an uncertain time and are working to address the community’s questions. While we may not have all the answers at this time; however, we are working to answer questions as we receive them.

We thank you for your patience and understanding while we navigate this ever changing pandemic.

4/21/2020 5:00 p.m.When will GCRTA resume its normal bus, train, trolley and park-n-ride services?

At this time we cannot provide a specific date for reinstatement. We are monitoring the Governor and his plan to reopen the state. As businesses reopen we will continuously monitor ridership to determine the appropriate time to resume normal services.

7/10/2020 9:50 a.m.Will GCRTA require passengers to wear a face covering?

If we are to successfully combat the outbreak of COVID-19 in our community, we must do this together. To protect yourself and others in public, please wear a face covering.

6/9/2020 10:39 z.m.Is GCRTA requiring Operators and other staff to wear face coverings?

GCRTA frontline personnel are required to wear them at this time. We have purchased personal protective equipment (PPE) and have been distributing them to our operators and staff.

4/8/2020 4:00 p.m.I heard Greater Cleveland RTA is using UV-C technology to disinfect? What is it called and what does it do?

The technology is called MoonBeam3 System and it uses UV-C rays to disinfect. It will used to clean high traffic/touch areas, in K-9 vehicles and rooms/areas with highly sensitive electronic equipment. It will also be used in response to an incident that requires a bus or train to be removed from service and disinfect immediately.

For more information on the MoonBeam3 system, you can visit https://www.facebook.com/diversey/videos/278247226154115/

4/8/2020 4:00 p.m.When will Greater Cleveland RTA start to use the MoonBeam3 system?

We have ordered two MoonBeam3 systems and took delivery of one on 4/10/2020. The system has been used to disinfect several areas as part of training staff. It is now being used as part of our regular disinfecting process.

The second unit is on order and will ship in approximately six weeks. We will provide further details when the unit ships and goes into service.

To learn more about the MoonBeam3 visit our Blog Post MoonBeam3 Technology.

View All FAQs

6/9/2020 10:39 a.m.I heard that there are GCRTA employees that have tested positive for Coronavirus. Is this true?

This is true, as of June 8, 2020 there are a total of twenty-five employees have tested positive with thirteen retruning to work. Upon notification, the employees work area was disinfected.

3/31/2020 10:30 a.m.I am a Paratransit rider, why are the drivers no longer walking passengers to/from the door anymore?

In response to the Coronavirus and the Governors orders to increase physical distance, our Paratransit service is changing from a door-to-door service to a curb-to-curb service. This means our Paratransit drivers will still offer assistance to those who require/request assistance; however, those whom do not require/request assistance will not be assisted to their door.

3/26/2020 10:15 a.m.There are rumors that RTA will be shutting down service, is this true?

No, this is not true. We have temporarily suspended service on our Park-n-Rides and Trolleys. Beginning April 12, 2020, we will be reducing bus and rail service by approximately 15% in response to the COVID-19 crisis. Communities and destinations currently served by RTA will continue to have service; however, at a reduced frequency.

3/26/2020 10:15 a.m.Why are we seeing Ohio National Guard out in our communities?

Gov. DeWine has mobilized them to assist with humanitarian needs. They will be assisting in the distribution of food in various communities.

3/23/2020 7:30 p.m.Is W 6th Street office building closed?

Yes, the W 6th Street building is closed to the public. Entry to the building will be for employees or those who have business with GCRTA.

3/23/2020 7:30 p.m.Can the GCRTA be forced to close?

This is an uncertain time and we don’t know what will happen; however, we will continue to update employees as information becomes available. As a result of the latest announcement, GCRTA has adjusted service to its Park-n-Ride and downtown Trolley Services. We continue to monitor our ridership and may need to temporarily suspend service accordingly.

3/23/2020 7:30 p.m.Will GCRTA checking visitors to buildings temperatures (vending machine personnel, contractors, others with business with GCRTA)?

The GCRTA is asking outside individuals to self-check their temperatures before they arrive. GCRTA will test vendors/contractors if they arrive when we are performing scans of employees.

3/23/2020 7:30 p.m.How is GCRTA handling the Governor’s recommendations for checking an employee’s temperature?

The GCRTA is asking all employees to check their temperatures before they report to their work shifts. If an employee has a temperature of 100.4 degrees or higher, they should not report to work and properly advise their supervisor of their absence in accordance with proper call-in procedures.

The GCRTA has ordered no touch forehead temperature scanners (i.e. thermometers) so we may check as much of the workforce as we can. The GCRTA hopes to have these thermometers prior to the end of March. Temperature testing will primarily occur during regular business hours at each of the GCRTA main work facilities. If an employee’s temperature is 100.4 degrees or higher the employee will be sent home immediately.

Employees on other work shifts or making reliefs on the road should still check their temperatures before reporting to work and abide by the instructions noted above.

6/9/2020 10:39 a.m.How do I stay safe when riding GCRTA?

Use the RTA CLE app (available on Android and iPhone) for contactless payment of your fare. This will reduce the need to purchase passes from the Ticket Vending Machine (TVM) or Customer Service.
Wear a face covering that covers your mouth and nose.
Maintain physical distance, when possible.
Limit conversations with the operator. If you must speak with the operator, please stay behind the yellow line.
Exit from the rear of the vehicle.
Wash your hands frequently and thoroughly and use hand sanitizer when available.

3/23/2020 7:30 p.m.Will the downtown Trolleys still operate?

No. Effective March 24, 2020, RTA will be suspending service due to low ridership as a result of the Governor’s “Stay at Home” order for Ohioans. Customers may use other Downtown bus routes for essential travel. GCRTA will resume service at the appropriate time after the Governor lifts the order.

http://www.riderta.com/news/rta-suspends-park-n-ride-and-trolley-service-until-further-notice

3/23/2020 7:30 p.m.When will the GCRTA Park-n-Rides close?

Effective Tuesday, March 24, 2020, GCRTA will be suspending service due to low ridership as a result of the Governor’s “Stay at Home” order for Ohioans. GCRTA will resume service at the appropriate time after the Governor lifts the order. Customers may use the rapid as an alternate route for service to Downtown. GCRTA suggests customers use the ample free parking available at the following Red Line stations:

Strongsville Park-n-Ride: use the Brookpark or Puritas Station
Westlake Park-n-Ride: use the Triskett Station, just off I-90
North Olmsted Park-n-Ride: use the Brookpark or Puritas Station

Customers must show proof of payment when they exit at Tower City Station.

http://www.riderta.com/news/rta-suspends-park-n-ride-and-trolley-service-until-further-notice

3/23/2020 7:30 p.m.I have questions about the order, where should I go to get them answered?

The “Stay at Home FAQ’s” are located https://coronavirus.ohio.gov/wps/portal/gov/covid-19/home/stay-at-home-information/stay-at-home-order-frequently-asked-questions

3/23/2020 7:30 p.m.With the new “Stay at home” will RTA continue operations?

Yes, GCRTA is classified as an Essential Critical Infrastructure and will continue to operate service.

More information on the order is located, essential critical are outlined in paragraph #9 https://coronavirus.ohio.gov/static/DirectorsOrderStayAtHome.pdf.

3.20.2020 4:30 p.m.I purchase monthly passes from my employer and I have receive my pass for next month can I get a refund?

Per GCRTA procedures, we do not issue refunds of passes. We urge customers to hold onto their passes until notified by GCRTA with further instructions. Please understand that any passes mailed to GCRTA for refund will not be granted and returned to the sender.

3.20.2020 4:30 p.m.What GCRTA is doing to clean Bus, Rail, Stations and Paratransit buses?

The Greater Cleveland Regional Transit Authority (GCRTA) has an enhanced cleaning protocol for all its buses, trains, paratransit and non-revenue vehicles that began on March 5. In response to concerns about the spread of the coronavirus, GCRTA staff are cleaning all touchable surfaces on board its vehicles with a cleaning agent recommended by the Centers for Disease Control (CDC) every 24 hours. This also includes non-revenue and Transit Police vehicles, all Transit Centers and all GCRTA public facilities, bus districts and office buildings.

3.20.2020 4:30 p.m.I am a senior and would like to get an GCRTA Senior ID Card, how can I do that now?

Instead of an GCRTA Senior ID Card, riders can use:

non-expired state issued photo ID
Medicare Card
Veterans ID (must be service connected)

7/10/2020 12:08 p.m.How can I apply for an ADA Paratransit ID card with the main office customer service office (ADA) being closed?

Paratransit Applications are available online at RideRta.com. Customer can submit application to be processed via fax, email or drop box/Tower City

Application is processed
ADA Paratransit ID card is issued to customer without a picture
ADA Paratransit ID will state “TEMPORARY” instead of expiration date
Customer will be instructed to use a state issued non-expired PHOTO ID with ADA PARATRANSIT CARD
ADA Paratransit ID card is mailed with the eligibility letter

7/10/2020 12:09 4:30 p.m.My ADA Paratransit ID card has expired, how do I get a new one with the main office customer service (ADA) office being closed?

Customer submits application to be processed via fax, email or drop box/Tower City
Application is processed
Eligibility letter will be mailed to notify customer
Customer will be contacted to schedule and appointment to obtain ID card

3.20.2020 4:30 p.m.How can I apply for a Fixed Route Disability ID card with the main office customer service (ADA) office being closed?

Customer submits application to be process via fax, email or drop box/Tower City
Application is processed
Fixed Route Disability card is issued to customer without a picture
Fixed Route Disability card will state “TEMPORARY” instead of expiration date
Fixed Route Disability card is mailed with the eligibility letter
Customer will be instructed to use a state issued non-expired photo ID with green card
$5.00 fee will be waived until “PERMANENT” card is issued

3.20.2020 4:30 p.m.My Fixed Route Disability ID card has expired, how do I get a new one with the main office customer service (ADA) office being closed?

Customer submits application to be processed via fax, email or drop box/Tower City
Application is processed
Eligibility letter will be mailed to notify customer
Customer will be instructed to use expired FIXED ROUTE DISABILITY card through May 31, 2020
$5.00 fee will be waived until “PERMANENT” card is issued

3.20.2020 4:30 p.m.Can my CMSD student continue riding GCRTA using his/her student ID?

Yes they can during the same periods of time on “school days”.

3.20.2020 4:30 p.m.Will GCRTA be offering free fares?

No, GCRTA will not be offering free fares.

3.20.2020 4:30 p.m.Have the hours of the Tower City Customer Service and pass/farecard sales office changed?

Yes, until further notice the hours are 8:30 a.m.-4:30 p.m. weekdays (excluding holidays).