4/2/2021 12:43 p.m.I heard that there are GCRTA employees that have tested positive for Coronavirus. Is this true?
This is true, to date, 210 employees tested positive for COVID-19, and 204 fully recovered and returned to work.
3/31/2020 10:30 a.m.I am a Paratransit rider, why are the drivers no longer walking passengers to/from the door anymore?
In response to the Coronavirus and the Governors orders to increase physical distance, our Paratransit service is changing from a door-to-door service to a curb-to-curb service. This means our Paratransit drivers will still offer assistance to those who require/request assistance; however, those whom do not require/request assistance will not be assisted to their door.
3/26/2020 10:15 a.m.There are rumors that RTA will be shutting down service, is this true?
No, this is not true. We have temporarily suspended service on our Park-n-Rides and Trolleys. Beginning April 12, 2020, we will be reducing bus and rail service by approximately 15% in response to the COVID-19 crisis. Communities and destinations currently served by RTA will continue to have service; however, at a reduced frequency.
3/26/2020 10:15 a.m.Why are we seeing Ohio National Guard out in our communities?
Gov. DeWine has mobilized them to assist with humanitarian needs. They will be assisting in the distribution of food in various communities.
3/23/2020 7:30 p.m.Is W 6th Street office building closed?
Yes, the W 6th Street building is closed to the public. Entry to the building will be for employees or those who have business with GCRTA.
3/23/2020 7:30 p.m.Can the GCRTA be forced to close?
This is an uncertain time and we don’t know what will happen; however, we will continue to update employees as information becomes available. As a result of the latest announcement, GCRTA has adjusted service to its Park-n-Ride and downtown Trolley Services. We continue to monitor our ridership and may need to temporarily suspend service accordingly.
3/23/2020 7:30 p.m.Will GCRTA checking visitors to buildings temperatures (vending machine personnel, contractors, others with business with GCRTA)?
The GCRTA is asking outside individuals to self-check their temperatures before they arrive. GCRTA will test vendors/contractors if they arrive when we are performing scans of employees.
3/23/2020 7:30 p.m.How is GCRTA handling the Governor’s recommendations for checking an employee’s temperature?
The GCRTA is asking all employees to check their temperatures before they report to their work shifts. If an employee has a temperature of 100.4 degrees or higher, they should not report to work and properly advise their supervisor of their absence in accordance with proper call-in procedures.
The GCRTA has ordered no touch forehead temperature scanners (i.e. thermometers) so we may check as much of the workforce as we can. The GCRTA hopes to have these thermometers prior to the end of March. Temperature testing will primarily occur during regular business hours at each of the GCRTA main work facilities. If an employee’s temperature is 100.4 degrees or higher the employee will be sent home immediately.
Employees on other work shifts or making reliefs on the road should still check their temperatures before reporting to work and abide by the instructions noted above.
6/9/2020 10:39 a.m.How do I stay safe when riding GCRTA?
- Use the RTA CLE app (available on Android and iPhone) for contactless payment of your fare. This will reduce the need to purchase passes from the Ticket Vending Machine (TVM) or Customer Service.
- Wear a face covering that covers your mouth and nose.
- Maintain physical distance, when possible.
- Limit conversations with the operator. If you must speak with the operator, please stay behind the yellow line.
- Exit from the rear of the vehicle.
- Wash your hands frequently and thoroughly and use hand sanitizer when available.
8/9/2020 5:00 a.m.Will the downtown Trolleys still operate?
Begining on August 9, 2020 the E-Line Trolley will operate on a modified route to service the downtown area. For more information, visit riderta.com/routes
3/23/2020 7:30 p.m.When will the GCRTA Park-n-Rides close?
Effective Tuesday, March 24, 2020, GCRTA will be suspending service due to low ridership as a result of the Governor’s “Stay at Home” order for Ohioans. GCRTA will resume service at the appropriate time after the Governor lifts the order. Customers may use the rapid as an alternate route for service to Downtown. GCRTA suggests customers use the ample free parking available at the following Red Line stations:
- Strongsville Park-n-Ride: use the Brookpark or Puritas Station
- Westlake Park-n-Ride: use the Triskett Station, just off I-90
- North Olmsted Park-n-Ride: use the Brookpark or Puritas Station
Customers must show proof of payment when they exit at Tower City Station.
http://www.riderta.com/news/rta-suspends-park-n-ride-and-trolley-service-until-further-notice
3/23/2020 7:30 p.m.I have questions about the order, where should I go to get them answered?
3/23/2020 7:30 p.m.With the new “Stay at home” will RTA continue operations?
3.20.2020 4:30 p.m.I purchase monthly passes from my employer and I have receive my pass for next month can I get a refund?
Per GCRTA procedures, we do not issue refunds of passes. We urge customers to hold onto their passes until notified by GCRTA with further instructions. Please understand that any passes mailed to GCRTA for refund will not be granted and returned to the sender.
3.20.2020 4:30 p.m.What GCRTA is doing to clean Bus, Rail, Stations and Paratransit buses?
The Greater Cleveland Regional Transit Authority (GCRTA) has an enhanced cleaning protocol for all its buses, trains, paratransit and non-revenue vehicles that began on March 5. In response to concerns about the spread of the coronavirus, GCRTA staff are cleaning all touchable surfaces on board its vehicles with a cleaning agent recommended by the Centers for Disease Control (CDC) every 24 hours. This also includes non-revenue and Transit Police vehicles, all Transit Centers and all GCRTA public facilities, bus districts and office buildings.
3.20.2020 4:30 p.m.I am a senior and would like to get an GCRTA Senior ID Card, how can I do that now?
Instead of an GCRTA Senior ID Card, riders can use:
- non-expired state issued photo ID
- Medicare Card
- Veterans ID (must be service connected)
7/10/2020 12:08 p.m.How can I apply for an ADA Paratransit ID card with the main office customer service office (ADA) being closed?
Paratransit Applications are available online at RideRta.com. Customer can submit application to be processed via fax, email or drop box/Tower City
- Application is processed
- ADA Paratransit ID card is issued to customer without a picture
- ADA Paratransit ID will state “TEMPORARY” instead of expiration date
- Customer will be instructed to use a state issued non-expired PHOTO ID with ADA PARATRANSIT CARD
- ADA Paratransit ID card is mailed with the eligibility letter
7/10/2020 12:09 4:30 p.m.My ADA Paratransit ID card has expired, how do I get a new one with the main office customer service (ADA) office being closed?
- Customer submits application to be processed via fax, email or drop box/Tower City
- Application is processed
- Eligibility letter will be mailed to notify customer
- Customer will be contacted to schedule and appointment to obtain ID card
3.20.2020 4:30 p.m.How can I apply for a Fixed Route Disability ID card with the main office customer service (ADA) office being closed?
- Customer submits application to be process via fax, email or drop box/Tower City
- Application is processed
- Fixed Route Disability card is issued to customer without a picture
- Fixed Route Disability card will state “TEMPORARY” instead of expiration date
- Fixed Route Disability card is mailed with the eligibility letter
- Customer will be instructed to use a state issued non-expired photo ID with green card
- $5.00 fee will be waived until “PERMANENT” card is issued
3.20.2020 4:30 p.m.My Fixed Route Disability ID card has expired, how do I get a new one with the main office customer service (ADA) office being closed?
- Customer submits application to be processed via fax, email or drop box/Tower City
- Application is processed
- Eligibility letter will be mailed to notify customer
- Customer will be instructed to use expired FIXED ROUTE DISABILITY card through May 31, 2020
- $5.00 fee will be waived until “PERMANENT” card is issued
3.20.2020 4:30 p.m.Can my CMSD student continue riding GCRTA using his/her student ID?
Yes they can during the same periods of time on “school days”.
3.20.2020 4:30 p.m.Will GCRTA be offering free fares?
No, GCRTA will not be offering free fares.
3.20.2020 4:30 p.m.Have the hours of the Tower City Customer Service and pass/farecard sales office changed?
Yes, until further notice the hours are 8:30 a.m.-4:30 p.m. weekdays (excluding holidays).