Media

Traffic reporter Caitlin Hunt describes how GCRTA’s customer service is being improved through the newly created Customer Experience and Performance Management department.

Reporter Corey O’Leary interviews Senior Director Customer Experience & Performance Management Nicholas Biggar and General Manager and CEO India L. Birdsong Terry on RTA’s Customer Experience program.

Legendary Cleveland newsman Leon Bibb talks with RTA Service Management Director Joel Freilich about the city’s long ride with public transit as RTA turns 50.